Join the Team

We are looking for dynamic individuals to join the Stack8 team

Life at Stack8

We are a group of creative problem solvers who challenge the status quo on a daily basis. There is never a challenge too big or unique – we always find a solution.  Each an expert in our field, we believe that success is achieved by working together. Being part of an agile team, there is ample opportunity for personal growth and skills development.

Each team member lives the Stack8 core values:

  • We thrive for success;
  • We do what it takes;
  • We are problem solvers;
  • We are approachable.

At the core of our culture, we work collaboratively with respect, professionalism, and support. Each person is responsible for managing his or her time and priorities and contributing to the team’s success.  We have initiative and do what it takes to make things happen.

What do Stackers like most about Stack8?

Annick Francoeur

Annick Francoeur
Contact Center Practice Lead

“The company culture”

Randee Barrer

Randee Barrer
Account Manager

“The positive atmosphere.”

Arturo Rotondo

Arturo Rotondo
Senior Software Developer

“The agility”

Carl Karawani

Carl Karawani
Software Development Team Lead

“The innovation and evolution”

Johnathan Sylvain

Johnathan Sylvain
Senior Network Consultant

“Relaxed environment and ability to touch various technologies”

Eric Lavoie

Eric Lavoie
Senior UC Solutions Specialist

“Young, dynamic team”

Johnathan Tougas

Johnathan Tougas
Senior Software Developer

“We are trusted to do our jobs well”

Sean McDade

Sean McDade
Software QA Analyst

“Everyone is genuinely willing to help whether it’s part of their role or not”

Ben Petroff

Ben Petroff
UC Consultant

“Flexible Schedule”

Thien-Linh Truong

Thien-Linh Truong
Executive Assistant

“Friendly environment and hard working teams”

Available positions at Stack8

Stack8 is growing its team to help deliver the best solutions for our clients’ Cisco UC and network needs. Our development team builds tools for external and internal clients. We have a strong ethos of working smarter and better.

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

We are looking for someone who:

  • Is ready to challenge the status quo and who despises the phrase “We have always done it that way!”
  • Can acknowledge when they need help from others and accept criticism on smelly code.
  • Is ready to roll up their sleeves and help others to contribute to code reviews and design sessions positively.
  • Is very comfortable with both back-end/server-side as well as front-end/client-side technologies.

Whether it’s Cisco UC provisioning tools, chatbots, monitoring solutions or dashboards, our solutions revolve around a similar technology stack: Web-based solution built in AngularJS/Bootstrap with server-side REST web services built in Spring/Java.

We are looking for a developer who will bring their A-game to our front-end development and share their experience with build tools, style guides, unit testing, continuous integration & best practices.

 

We are looking for someone who has experience with the following concepts/technologies:

  • Building a responsive user interface in Angular 1.5 or higher.
  • Developing Angular Modules, Components, Services, and Directives in Typescript or JS.
  • Develop Angular Html partial templates that follow product style-guides.
  • Strong HTML/CSS3 knowledge including Bootstrap 3 or 4.
  • Unit Testing with Selenium
  • Experience with JS build tools (ex. Gulip, Grunt, Webpack)
  • Experience with Source Control tools (ex. Git, Svn, Mercurial)
  • Web services (both SOAP and REST)
  • Knowledge of Object Oriented Programming in Java
  • Knowledge of dependency injection frameworks (ex. Spring)
  • Continuous Integration with Build Automation Tools (Jenkins, Maven, Gradle)
  • Agile Methodology

 

Nice to Have Knowledge:

  • Object Oriented Programming in Java
  • Dependency Injection frameworks (ex. Spring)
  • Unit Testing and TDD

Please submit all resumes to jobs@stack8.com

Stack8 is growing its team to help deliver the best solutions for our clients’ Cisco UC, network, and security needs. Our development team builds tools for external and internal clients. We have a strong ethos of working smarter and better.

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

 

A bit about you.

We are looking for a Senior Developer who can handle the entire development life cycle, end to end. This includes requirements definition through specification, design, coding, quality assurance, implementation, integration, launch, and production support. The candidate must have a passion for software development, for working in an Agile environment, for creating clean code & documenting their work. In addition to being a strong programmer, a senior developer demonstrates skills in areas that have nothing to do with technology (requirements gathering, estimates, planning, customer interactions).

 

What you’ll do:

  • Work on projects where you will be involved in the entire development lifecycle, end to end including; requirements definition through specification, design, coding, quality assurance, implementation, integration, launch, and production support
  • Work in a passionate Agile environment.
  • Create clean code with proper documentation.
  • Demonstrate skills and participate in areas that have nothing to do with technology strong programmer, a senior developer demonstrates skills in areas that have nothing to do with technology (requirements gathering, estimates, planning, customer interactions).

 

What we’re looking for

  •  3-10 years of software development
  • A bachelor’s degree in computer science, computer or software engineering.
  • Strong verbal and written English & French.
  • Good technical understanding of:
    • Client-side web technologies (HTML5, CSS3, JavaScript)
    • JavaScript MVVM framework knowledge (ex. Angular, React, Ember)
    • OOP in Java and Dependency Injection (ex. Spring)
    • Web services (both SOAP and REST)
  • Experience with Continuous Integration Tools (Jenkins)
  • Strong ability to produce technical documents (Use Cases, Requirements, User Stories).
  • Passion for delivering high-quality and high-value
  • Demonstrates high levels of ownership, accountability, and follow-through.
  • Is comfortable performing all aspects of the entire SDLC of a software feature or
  • Can acknowledge when they need help from others and accept criticism on flawed designs or smelly code.
  • Is ready to help others to positively contribute to code reviews and design sessions.

 

Most of our products are responsive web-based solutions built with AngularJS/Bootstrap and served by REST web services built in Spring/Java.

We are looking for someone who has experience with the following concepts/technologies:

 

Please submit all resumes to jobs@stack8.com

 

We are looking for a Cisco Unified Communications Consultant who lives for delivering superior customer experience.

As a Unified Communications Consultant, you will provide clients support and contribute to the development and delivery of technical solutions to a wide array of complex issues. You will work with the project team to participate in the design and implementation of Cisco Unified Communication technologies.

 

Responsibilities

  • Design and deliver technical training and knowledge transfer.
  • Troubleshoot customer issues and problems.
  • Support client requests for system and configuration changes.
  • Deploy solutions within a laboratory or customer environment.
  • Create and update project documentation.

 

Requirements

  • Excellent Knowledge of Cisco Unified Communications technologies.
  • Knowledge of Unified Communications solutions and concepts.
  • Ability to think out of the box and develop innovative solutions. You try to figure things out even if they are new to you.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humour; the ability to make and take a joke.
  • Ability to effectively communicate in English and French.
  • Experience with CCNP/CCVP certification would be an asset.

Send your CV and cover letter today to jobs@stack8.com

We are looking for a Cisco Contact Center Specialist who lives for delivering superior customer experience.

As a Cisco Unified Contact Center technician, you will provide clients support and contribute to the development and delivery of technical solutions to a wide array of complex issues. You will work with the project team to participate in the design and implementation of Cisco Unified Contact Center technologies.

 

Responsibilities

  • Determine methods and procedures for solving complex technical issues encompassing hardware, software, and networking.
  • Function as the primary technical resource for large customer accounts with multiple concurrent technical issues.
  • Formulate technical action plans in order to resolve problems in unique end-to-end solutions.
  • Generate clear and concise documentation in the form of case notes, technical tips, training presentations, and discussion board forums.
  • Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.
  • Provide systems/product training.
  • Performing initial fault finding on UCCX or UCCE systems.
  • Diagnose, resolve and follow-up on incidents, problems, and alarms.
  • Manage activities based on Service Level Agreements.
  • Document and update all the activities in the ticketing system.
  • Investigation & deployment to resolve, improve or maintain solution.
  • Modifying IVR/Scripts as per customer request using UCCX Script Editor, ICM Script Editor or CVP Call Studio.
  • Execute Move, Add or Change requests.
  • Participate in activities such as:
    • Investigation (Root cause analysis, architectural solution);
    • Development;
    • Deployment;
    • Testing (Bug testing, regression testing);
    • Customer validation (Bug Testing and ticket closing);
    • Documentation update (knowledge database, service design package).
  • Create and maintain customer and internal technical documentation.
  • Develop your expertise and apply best practices in your role.

 

Requirements

  • Should have knowledge on:
    • Enterprise and Express versions of Cisco Contact Centre solutions (UCCX, UCCE, PCCE);
    • System management for all telephony systems included in a Cisco Contact Center environment;
    • Contact Centre Technology solutions (call recording, quality management and/or workforce management solutions such as NICE, Verint, Calabrio, Zoom, etc.; wallboard solutions; CTI connectors/CRM integrations; speech analytics solutions; outbound campaign management solutions; multi-channel email/chat/SMS solutions, etc.);
    • Computer Telephony Integration – CTI.
  • Working knowledge of:
    • Cisco ICM/UCCE;
    • Cisco UCCX;
    • Cisco CVP;
    • Cisco Finesse, Agent Desktop (CAD) / Supervisor Desktop (CSD), CTIOS;
    • Cisco SocialMiner, Email Interaction Manager (EIM) and/or Web Interaction Manager (WIM);
    • Cisco Unified Intelligence Center (CUIC): reports generation, analysis, and custom reports development;
    • UCCX and/or UCCE Outbound Dialer;
    • Cisco Unified Communications Manager (CUCM) & Unity Connection (CUC);
    • Cisco TDM voice gateways;
    • Cisco Unified SIP Proxy (CUSP);
    • Cisco Unified Border Element (CUBE);
    • Microsoft Windows Server 2003-2008;
    • Microsoft SQL Server;
    • IBM Informix databases;
    • Various CRM solutions.
  • Technical call center experience.
  • Excellent communication and customer service skills.
  • Strong knowledge of voice engineering principles and concepts.
  • Experience in Voice traffic engineering and traffic study analysis is a plus.
  • Relationship building skills are mandatory to develop and sustain effective client relationships.
  • Interpersonal skills and teamwork are essential to building effective relationships with internal partners and external customers in order to effectively address customer issues/complaints.
  • Analytical and problem-solving skills are required to clarify, analyze and investigate client needs, to identify potential roadblocks and develop solutions.
  • Ability to think out of the box and develop innovative solutions. You try to figure things out even if they are new to you.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humour: you must have the ability to make and take a joke.
  • Fluent English oral and written skills – mandatory, French is a plus.

 

Send your CV and cover letter today to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great and getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied, we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

  • Surprise & delight our clients by exceeding our support level agreements.
  • Monitor the ticket queue and assign or treat tickets to meet or exceed response time Service Level Agreements.
  • Ensure the efficiency of your co-workers by ensuring requests have all the information they require to deliver fast, effective
  • Respond to all service request via phone & email.
  • Perform MADs (Move, add changes) within our clients’ environments.
  • Oversee and dispatch incidents related to Cisco UC technologies.
  • Escalate client priority 1 and 2 issues related to Cisco Unified Communications systems.
  • Handle the after-hours shift individually until such time that volume requires added teammates.

What we’re looking for:

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
  • Stay Calm: Stress is part of the job, and we must always keep a cool head.

Must Haves:

  • Effective oral and written English communication skills.
  • Effective verbal and written French considered an asset.
  • A technical degree or certification.
  • Experience in desktop, network or Cisco UC support.

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering exceptional value to our clients while growing your knowledge and skills?

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

 

  • Provide operational management of our Technical service teams.
  • Ensure we are delivering an A+ customer experience.
  • Create and maintain team processes, standard operating procedures, and documentation with a goal of standardizing all repeatable tasks within the team for optimal and efficient service delivery
  • Help recruits to become onboard as quickly and as seamlessly as possible, and operationally assist them as our service business scales
  • Monitor utilization and staffing levels for all team members, and work with HR to hire new team members as needed
  • Ensure SLA achievement for all our customers.
  • Manage client relationships and communications including developing and providing incident reports for any major incident, handling escalations, monitoring and sometimes participating in quarterly business reviews.
  • Develop and monitor core KPIs for team performance and client satisfaction.

 

What we’re looking for

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • You have technical and business acumen: You understand the business impact of the technical work and decisions we perform.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.

 

Required Experience:

  • 3+ experience managing client focused technical teams.
  • Experience developing and implementing core processes.
  • Knowledge of and experience in ITSM frame works (ITIL, Cobit, etc.) and tools.
  • Budget responsibility is an asset, general business acumen a must

Nice to Have Knowledge:

  • Cisco Unified Communications technologies
  • Experience managing or setting up ITSM systems or reports.

 

Please submit all resumes to jobs@stack8.com

Send your CV and cover letter today to jobs@stack8.com