Make a difference in shaping the way businesses use Digital Communications

Life at Stack8

If you’re interested in making an impact and helping define how Cisco Unified Communications is used to transform organizations, you could be the right fit for Stack8. We’re in an active growth phase, looking for the right people who will not only be contributing today but will also be shaping our future.

We’re looking for results-driven, success-oriented creative problem-solvers

Everyone on our team shares core values and traits. At Stack8, we:

  • Challenge the status quo on a daily basis.
  • Never think that a problem too big or unique; we always find a solution.
  • Are experts in our field, and continue learning by pursuing personal growth and skills development.
  • Are never satisfied; we’re constantly improving and making things better.
  • Believe that success is achieved by working together.
  • Work collaboratively with respect, professionalism, and support.
  • Are each responsible for managing our time and priorities and contributing to the team’s success.
  • Have initiative and do what it takes to make things happen.
  • Understand the value of what we’re doing, and feel proud of the difference we make.

People who share these standards thrive at Stack8. We’re in a dynamic, challenging, demanding industry, so there’s no room to coast. If you’re ambitious and interested in shaping the story of how the shift to digital communications plays out, Stack8 could be the team you’re meant to join.

What do Stackers like most about Stack8?

Randee Barrer

Randee Barrer
Account Manager

“The positive atmosphere.”

Arturo Rotondo

Arturo Rotondo
Senior Software Developer

“The agility”

Carl Karawani

Carl Karawani
Software Development Team Lead

“The innovation and evolution”

Johnathan Sylvain

Johnathan Sylvain
Senior Network Consultant

“Relaxed environment and ability to touch various technologies”

Eric Lavoie

Eric Lavoie
Senior UC Solutions Specialist

“Young, dynamic team”

Johnathan Tougas

Johnathan Tougas
Senior Software Developer

“We are trusted to do our jobs well”

Sean McDade

Sean McDade
Software QA Analyst

“Everyone is genuinely willing to help whether it’s part of their role or not”

Ben Petroff

Ben Petroff
UC Consultant

“Flexible Schedule”

Thien-Linh Truong

Thien-Linh Truong
Accounting Bookkeeper

“Friendly environment and hard working teams”

Available positions at Stack8

The Customer Success Manager (CSM) is responsible for keeping clients happy by advising and guiding them on how to best leverage our tools and services with the objective of promoting retention and loyalty.

 

How is this done?
By developing a close relationship with clients and ensuring they have the proper support and tools to get the most value out of our products and services. The CSM is responsible for getting insight into the clients’ needs and challenges and working with our internal teams to ensure they are being addressed to the clients’ satisfaction. The CSM role is a mix of technical hands-on and non-technical client interaction. The CSM might spend one day assisting the client with an installation of an application, another building out a training video and yet another exploring a client challenge and seeing how we can help.

 

Initially, the CSM will be focused on our flagship application SMACS, but the role will be expanded over time to include other products and services. The candidate must have a hunger to learn and a client first attitude.

 

The day to day
• The CSM will be responsible for providing full lifecycle implementation of SMACS, this includes:

  • Documenting bugs and new feature requests
  • Providing viable workarounds when possible
  • Being a point of escalation for support
  • Being a subject matter expert for our other internal teams
  • Working with clients to identify other challenges and solutions.

 

A bit about us and our values:

• Stackers do what it takes no matter what, and our clients know it.
• Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
• Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

 

A bit about you.

• Solid communications skills (both written and oral) to maintain relationships and manage expectations
• Empathize with every aspect of the customer experience, putting customers’ needs first (because without them none of us would have jobs!)You love a challenge and are pretty good at coming up with solutions
• You are technically minded, you aren’t a developer, but you get how things work.
• You are detail oriented, you know it’s the final 10% that can make or break a client relationship.
• You are dependable; you take your commitments seriously.
• You are organized.
• You are never satisfied, yet you know that perfection isn’t a realistic outcome.
• It would be extremely valuable if you had experience with database design and web services. (The ability to write a simple query and explain how web services work)

 

Requirements:

• Bilingual, oral and written
• Possess good judgment with consultative, problem solving, and escalation resolution skills
• Experience working with technology
• Client facing experience like customer service, training or sales.
• A good sense of humor; the ability to make and take a joke.

 

Please submit all resumes to jobs@stack8.com

Stack8 Technologies is a different kind of Cisco Solutions partner. Uniquely focused on how people use Cisco technology rather than what they are buying, we are positioned as the human and 8th layer of the OSI Stack, the layer that bridges business operations and process with the technology.

 

We love Cisco and its networking, unified communications, and collaboration solutions. We also know that complexity exists in all stages of the technology lifecycle that requires expertise and support to maximize investment. Our services and solutions take the complexity out for customers of all sizes and across all industries. We work hard every day to make Cisco easy.

 

Founded in 2010, Stack8 Technologies is an independent, privately held company based in beautiful downtown Montreal, Quebec, Canada.

 

Responsibilities

We are growth oriented and looking for builders. We enjoy complexity and problem-solving in the technology sector. We are looking for a passionate Account Manager who loves the flexibility and responsibilities that come with being part of a nimble organization. We are looking for someone who was born to sell and has proven success in enterprise level sales. Your primary role will be to build on our existing success to generate demand for Stack8 products and services across North America, grow the customer base within an assigned territory, and manage those ongoing customer relationships.

 

Acting as a general manager for your accounts, you are responsible for developing long-term relationships with new and existing customers and connecting with key business executives and stakeholders.

 

Requirements

  • Strong track record and proven success in exceeding sales quotas.
  • B2B account management in complex selling environments, enterprise sales, or other relevant experience.
  • Excellent listening, negotiation and presentation skills.
  • Excellent English communications skills.
  • Bachelor’s degree or equivalent.

Desired Skills:

  • Account planning and execution skills.
  • Passion and commitment to customer success.
  • Strong technical aptitude.
  • Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
  • Experience selling Software (Cloud/SaaS/On-demand/on premise) or Social Enterprise solutions to a select few large strategic enterprise accounts.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Ability to work independently, and the confidence to know when to ask for guidance.

Please submit all resumes to jobs@stack8.com

Stack8 is growing its team to help deliver the best solutions for our clients’ Cisco UC and network needs. Our development team builds tools for external and internal clients. We have a strong ethos of working smarter and better.

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

We are looking for someone who:

  • Is ready to challenge the status quo and who despises the phrase “We have always done it that way!”
  • Can acknowledge when they need help from others and accept criticism on smelly code.
  • Is ready to roll up their sleeves and help others to contribute to code reviews and design sessions positively.
  • Is very comfortable with both back-end/server-side as well as front-end/client-side technologies.

Whether it’s Cisco UC provisioning tools, chatbots, monitoring solutions or dashboards, our solutions revolve around a similar technology stack: Web-based solution built in AngularJS/Bootstrap with server-side REST web services built in Spring/Java.

We are looking for a developer who will bring their A-game to our front-end development and share their experience with build tools, style guides, unit testing, continuous integration & best practices.

 

We are looking for someone who has experience with the following concepts/technologies:

  • Building a responsive user interface in Angular 1.5 or higher.
  • Developing Angular Modules, Components, Services, and Directives in Typescript or JS.
  • Develop Angular Html partial templates that follow product style-guides.
  • Strong HTML/CSS3 knowledge including Bootstrap 3 or 4.
  • Unit Testing with Selenium
  • Experience with JS build tools (ex. Gulip, Grunt, Webpack)
  • Experience with Source Control tools (ex. Git, Svn, Mercurial)
  • Web services (both SOAP and REST)
  • Knowledge of Object Oriented Programming in Java
  • Knowledge of dependency injection frameworks (ex. Spring)
  • Continuous Integration with Build Automation Tools (Jenkins, Maven, Gradle)
  • Agile Methodology

 

Nice to Have Knowledge:

  • Object Oriented Programming in Java
  • Dependency Injection frameworks (ex. Spring)
  • Unit Testing and TDD

Please submit all resumes to jobs@stack8.com

We are looking for a Cisco Unified Communications Consultant who lives for delivering superior customer experience.

As a Unified Communications Consultant, you will provide clients support and contribute to the development and delivery of technical solutions to a wide array of complex issues. You will work with the project team to participate in the design and implementation of Cisco Unified Communication technologies.

 

Responsibilities

  • Design and deliver technical training and knowledge transfer.
  • Troubleshoot customer issues and problems.
  • Support client requests for system and configuration changes.
  • Deploy solutions within a laboratory or customer environment.
  • Create and update project documentation.

 

Requirements

  • Excellent Knowledge of Cisco Unified Communications technologies.
  • Knowledge of Unified Communications solutions and concepts.
  • Ability to think out of the box and develop innovative solutions. You try to figure things out even if they are new to you.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humour; the ability to make and take a joke.
  • Ability to effectively communicate in English and French.
  • Experience with CCNP/CCVP certification would be an asset.

Send your CV and cover letter today to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:
• Stackers do what it takes no matter what, and our clients know it.
• Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
• Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.
Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:
• Surprise & delight our clients by exceeding our support level agreements.
• Own incoming support requests via phone & email.
• Improve our customer’s environments and service by identifying and resolving top recurring issues.
• Troubleshoot incidents related to Cisco Networking technologies.

 

What we’re looking for:
• Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
• Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
• Be client focused: Understand that the client is the reason the job exists in the first place.
• Be organized and focused on key priorities.
• Be smart: If you aren’t sure what this means, please don’t apply.
• Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
• Stay Calm: Stress is part of the job, and we must always keep a cool head.

 

Must Haves:
• Effective oral and written English communication skills.
• Effective verbal and written French considered an asset.
• Good understanding of IP address, subnetting, routing, NAT
• LAN troubleshooting using packet captures and Wireshark
• Basic understanding of IPSec VPN theory
• Basic understanding of routing protocols (OSPF, BGP) theory
• Experience with branch network environments a plus
• Experience with IPS solutions (Palo Alto Networks, Sourcefire, other inline routing IPS) a plus

 

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:
• Stackers do what it takes no matter what, and our clients know it.
• Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
• Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.
Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

• Co-ordinate and manage the day to day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members
• Motivate, coach and develop the team to deliver a first-class service
• Contribute to the on-going development of the Managed Support function by sharing knowledge, experience and expertise with other team leaders
• Recognize opportunities for improvements to procedures by pro-actively offering ideas and solutions
• Encouraging team input into procedures and practices – assisting them in developing their ideas
• Provides an escalation level for problem support, management, resolution and communication as appropriate
• Ensure we meet clients Service Level Agreements.
• Provide technical guidance and leadership to the rest of the team.

 

What we’re looking for:
• Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
• Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
• Be client focused: Understand that the client is the reason the job exists in the first place.
• Be organized and focused on key priorities.
• Be smart: If you aren’t sure what this means, please don’t apply.
• Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
• Stay Calm: Stress is part of the job, and we must always keep a cool head.

 

Must Haves:
• 2-3 years in a leadership role such as team lead
• Effective oral and written English communication skills.
• Effective verbal and written French considered an asset.
• Experience in Cisco Networking and Security
• Advanced understanding of IP address, subnetting, routing, NAT
• LAN troubleshooting using packet captures and Wireshark
• Advanced understanding of IPSec VPN theory
• Advanced understanding of routing protocols (OSPF, BGP) theory
• CCNP certification
• ITIL training or experience
• Experience with branch network environments a plus
• Experience with IPS solutions (Palo Alto Networks, Sourcefire, other inline routing IPS) a plus

 

Please submit all resumes to jobs@stack8.com

Send your CV and cover letter today to jobs@stack8.com