Join the Team

We are looking for dynamic individuals to join the Stack8 team

Life at Stack8

We are a group of creative problem solvers who challenge the status quo on a daily basis. There is never a challenge too big or unique – we always find a solution.  Each an expert in our field, we believe that success is achieved by working together. Being part of an agile team, there is ample opportunity for personal growth and skills development.

Each team member lives the Stack8 core values:

  • We thrive for success;
  • We do what it takes;
  • We are problem solvers;
  • We are approachable.

At the core of our culture, we work collaboratively with respect, professionalism, and support. Each person is responsible for managing his or her time and priorities and contributing to the team’s success.  We have initiative and do what it takes to make things happen.

What do Stackers like most about Stack8?

Annick Francoeur

Annick Francoeur
Contact Center Practice Lead

“The company culture”

Randee Barrer

Randee Barrer
Account Manager

“The positive atmosphere.”

Arturo Rotondo

Arturo Rotondo
Senior Software Developer

“The agility”

Carl Karawani

Carl Karawani
Software Development Team Lead

“The innovation and evolution”

Johnathan Sylvain

Johnathan Sylvain
Senior Network Consultant

“Relaxed environment and ability to touch various technologies”

Eric Lavoie

Eric Lavoie
Senior UC Solutions Specialist

“Young, dynamic team”

Johnathan Tougas

Johnathan Tougas
Senior Software Developer

“We are trusted to do our jobs well”

Sean McDade

Sean McDade
Software QA Analyst

“Everyone is genuinely willing to help whether it’s part of their role or not”

Ben Petroff

Ben Petroff
UC Consultant

“Flexible Schedule”

Thien-Linh Truong

Thien-Linh Truong
Executive Assistant

“Friendly environment and hard working teams”

Available positions at Stack8

We are looking for an Enterprise Account Manager with a history of demonstrated problem-solving, drive, passion, and winning results.  Someone who understands complex solution selling from a distance and is hungry, intelligent, and flexible. Your primary role will be to build on our existing success to generate demand for Stack8 solutions and services across North America, growing our customer base, and managing those ongoing customer relationships.

Using our collaboration technology, you will operate primarily from the head office and enjoy working with a cross-functional team to come up with creative solutions to meet your clients’ needs and ensure the timely and successful delivery of our solutions. Your goal is to generate revenue and ensure your customer’s experience exceeds expectations.

Responsibilities

  • Identify and target new opportunities in an assigned territory.
  • Build and maintain strong, long-lasting customer relationships.
  • Develop a trusted advisor relationship with key customer stakeholders.
  • Operate as the lead point of contact for any and all matters specific to your customers.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives.
  • Forecast and track key account metrics and log in CRM.
  • Assist with high severity requests or issue escalations as needed.

Requirements

  • Strong technical aptitude
  • Proven B2B consultative solution selling skills, including the ability to articulate a clear, concise return on investment value statement.
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Ability to work independently but you know when to ask for guidance.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
  • Bachelor’s degree or equivalent.

Send your CV and cover letter today to jobs@stack8.com

We are looking for a meticulous Sales Engineer who loves to solve problems and make a difference.

 

You are a master in the art of communicating complex details in simplistic terms to your customers and partners. You thrive in a global, fast-paced environment. You possess a strong attention to detail, are able to react creatively, but rationally to customer requests in a timely manner.

 

You have become a leader that is able to work under pressure and make decisions with a positive “can do” attitude. You are open minded and passionate about learning new technologies and delivering the best solutions to your customers and have focused on continuous personal development and learning throughout your career.

 

We are accepting applicants from Anywhere in Canada!

 

Responsibilities:

  • Solution Design.
  • Identify Opportunities within an Account.
  • Satisfaction of our Customers.
  • Keeping up to date with all Relevant Technologies.
  • Bill of Materials Creation.
  • Professional/Implementation Service Budget Creation.
  • Statement of Work Creation.
  • Customer Solution Presentation.
  • Pre-Sales to Post-Sales Transition of Accounts.
  • Develop Unified Communications Strategies, Architectures and Implementation plans.
  • Develop and Maintain Relationships with Clients and S8 Teammates.
  • Provide alternative third party solutions that work in conjunction with Cisco when needed (ESNA, Singlewire, E911, Call Recording, SMDR, Attendant Consoles).

 

Requirements:

  • Min CCNA, CCNA-V, (Preferred) CCNP, (Preferred) CCNP-Voice.
  • Minimum 3 to 5 years of experience deploying and designing, Cisco Unified Communications suite of products, devices, solutions, and technologies for medium and large and/or enterprises including:
    • Collaboration tools,
    • Video conferencing solutions,
    • Cloud-based UC/video/collab offerings,
    • Internet-edge integration (Expressway).
  • Strong design knowledge of Cisco’s collaboration products and services: (CUCM, IM & Presence, CUC, CUBE). Contact Center is a great advantage!
  • Practical experience of Cisco’s collaboration products and services: (CUCM, IM & Presence, CUC, CUBE).
  • Experience with Cisco and third-party quoting tools.
  • Voice gateways (MGCP, H.323, SCCP).
  • Layer 2 & Layer 3 QOS.
  • Cisco Routers / Catalyst & Nexus.
  • Experience in Layer 2 & Layer 3 technologies.
  • VoIP protocols such as SIP, MGCP, SCCP, H.323, RTP/SRTP.
  • Familiarity with UCS B/C series servers.
  • Strong Knowledge of Citrix and VMware.
  • Familiarity with Cisco ASA / Firewall.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humor: you must have the ability to make and take a joke.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
  • Bachelor’s degree or equivalent.

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

  • Surprise & delight our clients by exceeding our support level agreements.
  • Own incoming support requests via phone & email.
  • Improve our customers environments and service by identifying and resolving top recurring issues.
  • Troubleshoot incidents related to Cisco UC technologies.
  • Respond to client priorities related to Cisco Unified Communications Manager, Unity, Presence or UCCX.

What we’re looking for

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
  • Stay Calm: Stress is part of the job, and we must always keep a cool head.

Must Haves

  • Effective oral and written English communication skills.
  • Effective verbal and written French considered an asset.
  • 3+ years as a Unified Communications engineer or support engineer.
  • Ability to configure various endpoints in CUCM / UCCX Agents
  • Knowledge of CDR
  • Ability to assess a system’s health from Serviceability, CLI
  • Basic knowledge of RTMT
  • Troubleshooting Jabber, device registration
  • Dealing with TAC

Please submit all resumes to jobs@stack8.com

We are looking for a Cisco Unified Communications Consultant who lives for delivering superior customer experience.

As a Unified Communications Consultant, you will provide clients support and contribute to the development and delivery of technical solutions to a wide array of complex issues. You will work with the project team to participate in the design and implementation of Cisco Unified Communication technologies.

 

Responsibilities

  • Design and deliver technical training and knowledge transfer.
  • Troubleshoot customer issues and problems.
  • Support client requests for system and configuration changes.
  • Deploy solutions within a laboratory or customer environment.
  • Create and update project documentation.

 

Requirements

  • Excellent Knowledge of Cisco Unified Communications technologies.
  • Knowledge of Unified Communications solutions and concepts.
  • Ability to think out of the box and develop innovative solutions. You try to figure things out even if they are new to you.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humour; the ability to make and take a joke.
  • Ability to effectively communicate in English and French.
  • Experience with CCNP/CCVP certification would be an asset.

Send your CV and cover letter today to jobs@stack8.com

We are looking for a Cisco Contact Center Specialist who lives for delivering superior customer experience.

As a Cisco Unified Contact Center technician, you will provide clients support and contribute to the development and delivery of technical solutions to a wide array of complex issues. You will work with the project team to participate in the design and implementation of Cisco Unified Contact Center technologies.

 

Responsibilities

  • Determine methods and procedures for solving complex technical issues encompassing hardware, software, and networking.
  • Function as the primary technical resource for large customer accounts with multiple concurrent technical issues.
  • Formulate technical action plans in order to resolve problems in unique end-to-end solutions.
  • Generate clear and concise documentation in the form of case notes, technical tips, training presentations, and discussion board forums.
  • Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.
  • Provide systems/product training.
  • Performing initial fault finding on UCCX or UCCE systems.
  • Diagnose, resolve and follow-up on incidents, problems, and alarms.
  • Manage activities based on Service Level Agreements.
  • Document and update all the activities in the ticketing system.
  • Investigation & deployment to resolve, improve or maintain solution.
  • Modifying IVR/Scripts as per customer request using UCCX Script Editor, ICM Script Editor or CVP Call Studio.
  • Execute Move, Add or Change requests.
  • Participate in activities such as:
    • Investigation (Root cause analysis, architectural solution);
    • Development;
    • Deployment;
    • Testing (Bug testing, regression testing);
    • Customer validation (Bug Testing and ticket closing);
    • Documentation update (knowledge database, service design package).
  • Create and maintain customer and internal technical documentation.
  • Develop your expertise and apply best practices in your role.

 

Requirements

  • Should have knowledge on:
    • Enterprise and Express versions of Cisco Contact Centre solutions (UCCX, UCCE, PCCE);
    • System management for all telephony systems included in a Cisco Contact Center environment;
    • Contact Centre Technology solutions (call recording, quality management and/or workforce management solutions such as NICE, Verint, Calabrio, Zoom, etc.; wallboard solutions; CTI connectors/CRM integrations; speech analytics solutions; outbound campaign management solutions; multi-channel email/chat/SMS solutions, etc.);
    • Computer Telephony Integration – CTI.
  • Working knowledge of:
    • Cisco ICM/UCCE;
    • Cisco UCCX;
    • Cisco CVP;
    • Cisco Finesse, Agent Desktop (CAD) / Supervisor Desktop (CSD), CTIOS;
    • Cisco SocialMiner, Email Interaction Manager (EIM) and/or Web Interaction Manager (WIM);
    • Cisco Unified Intelligence Center (CUIC): reports generation, analysis, and custom reports development;
    • UCCX and/or UCCE Outbound Dialer;
    • Cisco Unified Communications Manager (CUCM) & Unity Connection (CUC);
    • Cisco TDM voice gateways;
    • Cisco Unified SIP Proxy (CUSP);
    • Cisco Unified Border Element (CUBE);
    • Microsoft Windows Server 2003-2008;
    • Microsoft SQL Server;
    • IBM Informix databases;
    • Various CRM solutions.
  • Technical call center experience.
  • Excellent communication and customer service skills.
  • Strong knowledge of voice engineering principles and concepts.
  • Experience in Voice traffic engineering and traffic study analysis is a plus.
  • Relationship building skills are mandatory to develop and sustain effective client relationships.
  • Interpersonal skills and teamwork are essential to building effective relationships with internal partners and external customers in order to effectively address customer issues/complaints.
  • Analytical and problem-solving skills are required to clarify, analyze and investigate client needs, to identify potential roadblocks and develop solutions.
  • Ability to think out of the box and develop innovative solutions. You try to figure things out even if they are new to you.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humour: you must have the ability to make and take a joke.
  • Fluent English oral and written skills – mandatory, French is a plus.

 

Send your CV and cover letter today to jobs@stack8.com

We are looking for a motivated, quick learner to join our Managed Services team as a Junior Cisco Unified Communications Technician. More important than your knowledge of Cisco CUCM is your ability to learn and deliver great customer service.

As a Cisco Unified Communications Technician, you will work with the Managed Services team in providing clients with ongoing support with issues and MACs requests within their Cisco Unified Communications environments, all while ensuring excellent customer service through regular and clear communications.

Responsibilities

  • Provision user devices as per their requests.
  • Troubleshoot customer issues and problems.
  • Support client requests for system and configuration changes.
  • Provide guidance to clients on applications and best practices.
  • Create and update documentation.
  • Participate in on-call support rotation.

Requirements

  • Knowledge of Cisco Unified Communications technologies.
  • Ability to provision end-user devices like phones, Jabber profiles, and Unity mailboxes.
  • Ability to work in a fast paced environment.
  • Excellent customer service skills.
  • Ability to think out of the box and develop innovative solutions. You try to figure things out even if they are new to you.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humour: you must have the ability to make and take a joke.
  • Ability to effectively communicate in English and French.

Send your CV and cover letter today to jobs@stack8.com

We are looking for a Project Coordinator who will report to the Project Management Office and be a member of a team of professionals implementing strategic and tactical UC, Contact Center & Network projects. The Coordinator provides day-to-day support to project/ program/ portfolio managers within the project office.

 

He/she will manage some of the project activities in planning, design, delivery and implementation to ensure successful delivery of projects following a project/ program/ portfolio structure.  The Coordinator communicates with Project Managers, Project Staff and executives and is responsible for analyzing the project portfolio and will develop reports and analysis on the relative health and progress for critical projects, plus build and maintain project schedules along with Project or Stack8 Department managers/leads.

 

Responsibilities

  • Manage the weekly cycle for timely submission of project / work stream status reporting, ensure consistency and compile program level report packages
  • Tracks and follows up with owners on program level issue list and program action item lists
  • Schedules & supports regular risk management / risk register update meetings
  • Produce program meeting documents including meeting agendas, minutes and meeting handouts
  • Maintains program library organization and selected internal tracking tools which may be required
  • Maintain program stakeholder inventory and related program communications information
  • Coordinate various logistics for program meetings
  • Support project time tracking,
  • Assist in the on-boarding of any new project into program processes

Required Skills

  • Uses independent judgment to analyze the intake process to determine the significant drivers and metrics
  • Familiarity with Project management procedures for project planning, monitoring and control, project schedules & milestone reporting
  • Experience with project meeting support, status reporting
  • Familiarity and experience with IT infrastructure projects in a project administrator or project coordinator role
  • Demonstrated effective (intermediate to advanced level) use and experience with MS Excel Capable user of Word, Project, PowerPoint,When necessary; work with clients to gather required survey information in order to ensure a simple and easy customer experience

Qualifications

  • Minimum of 2-3 years IT Project Coordination or Business Analysis experience with understanding of CISCO Unified Communications & Networking
  • Amazing interpersonal, time management, problem solving and organizational skills
  • Demonstrated creativity in developing new and innovative ways to improve the operational effectiveness of our project management approach.
  • Ability to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Ability to make timely decisions by assessing situations and taking the appropriate course of action that is in the best interests of the organization base on the determined importance, urgency and risks present.
  • Strong problem solving skills with the ability to assess problem situations, identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Willing to share ideas and debate their merits. You must also be able to take constructive feedback.

 

Send your CV and cover letter today to jobs@stack8.com

 

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great and getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied, we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

  • Surprise & delight our clients by exceeding our support level agreements.
  • Monitor the ticket queue and assign or treat tickets to meet or exceed response time Service Level Agreements.
  • Ensure the efficiency of your co-workers by ensuring requests have all the information they require to deliver fast, effective
  • Respond to all service request via phone & email.
  • Perform MADs (Move, add changes) within our clients’ environments.
  • Oversee and dispatch incidents related to Cisco UC technologies.
  • Escalate client priority 1 and 2 issues related to Cisco Unified Communications systems.
  • Handle the after-hours shift individually until such time that volume requires added teammates.

What we’re looking for:

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
  • Stay Calm: Stress is part of the job, and we must always keep a cool head.

Must Haves:

  • Effective oral and written English communication skills.
  • Effective verbal and written French considered an asset.
  • A technical degree or certification.
  • Experience in desktop, network or Cisco UC support.

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great and getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied, we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

  • Monitor the ticket queue and assign tickets to meet or exceed response time Service Level Agreements.
  • Ensure the efficiency of your co-workers by ensuring requests have all the information they require to deliver fast, effective.
  • Document top 10 recurring issues and report these to the MS Manager monthly.

Requirements:

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrates tenacity and willingness to go the distance to get something done.
  • Stay Calm: Stress is part of the job, and we must always keep a cool head.
  • Be a team player: You will need to establish cooperation with teammates to be successful.
  • Use your head: You will need to judge situations properly and act accordingly.

Must Haves:

  • Effective oral and written English communication skills.
  • Effective oral and written French considered an asset.
  • A university degree.
  • 1+ years experience as a support engineer, or a network administrator.
  • Knowledge of Cisco Unified Communications Manager, Unity, and Presence.

Please submit all resumes to jobs@stack8.com

Send your CV and cover letter today to jobs@stack8.com