Join the Team

We are looking for dynamic individuals to join the Stack8 team

Life at Stack8

We are a group of creative problem solvers who challenge the status quo on a daily basis. There is never a challenge too big or unique – we always find a solution.  Each an expert in our field, we believe that success is achieved by working together. Being part of an agile team, there is ample opportunity for personal growth and skills development.

Each team member lives the Stack8 core values:

  • We thrive for success;
  • We do what it takes;
  • We are problem solvers;
  • We are approachable.

At the core of our culture, we work collaboratively with respect, professionalism, and support. Each person is responsible for managing his or her time and priorities and contributing to the team’s success.  We have initiative and do what it takes to make things happen.

What do Stackers like most about Stack8?

Annick Francoeur

Annick Francoeur
Contact Center Practice Lead

“The company culture”

Randee Barrer

Randee Barrer
Account Manager

“The positive atmosphere.”

Arturo Rotondo

Arturo Rotondo
Senior Software Developer

“The agility”

Carl Karawani

Carl Karawani
Software Development Team Lead

“The innovation and evolution”

Johnathan Sylvain

Johnathan Sylvain
Senior Network Consultant

“Relaxed environment and ability to touch various technologies”

Eric Lavoie

Eric Lavoie
Senior UC Solutions Specialist

“Young, dynamic team”

Johnathan Tougas

Johnathan Tougas
Senior Software Developer

“We are trusted to do our jobs well”

Sean McDade

Sean McDade
Software QA Analyst

“Everyone is genuinely willing to help whether it’s part of their role or not”

Ben Petroff

Ben Petroff
UC Consultant

“Flexible Schedule”

Thien-Linh Truong

Thien-Linh Truong
Executive Assistant

“Friendly environment and hard working teams”

Available positions at Stack8

Stack8 is growing its team to help deliver the best solutions for our clients’ Cisco UC, network, and security needs. Our development team builds tools for external and internal clients. We have a strong ethos of working smarter and better.

We are looking for a skilled IT Systems Administrator who will maintain our information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems. Being an IT company, you will be working with a very technical user base and will be the primary contact to support all our systems. You will use internal and external resources to augment your personal knowledge and ensure success in all day to day activities and issues.

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

A bit about you:

We are looking for an IT Systems Administrator who can handle our internal software, hardware, and networks. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication, and people skills are required.

What you’ll do:

  • Institute protocols for the use of IT across departments and projects.
  • Provide technical support or training for applications.
  • Act as link between end users and higher level support (such as manufacturers’ or service providers’ support).
  • Install and configure software and hardware.
  • Perform troubleshooting, repairs and data restoration.
  • Performance maintenance activities (e.g. backups, server upgrades).
  • Maintain licenses and upgrade schedules.

What we’re looking for:

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
  • Proven experience as Systems Administrator or similar role.
  • Solid knowledge of IT systems and applications, including:
    • VMware ESXi and vCenter 5.5 and later.
    • Strong Linux systems administration skills.
    • Windows Server 2008 and later (including Active Directory, DNS, DHCP).
  • Experience in operations of Microsoft Office 365
  • Ability to troubleshoot and repair issues with servers, laptops, and applications.
  • Strong communication and interpersonal skills.
  • DEC or equivalent in information technology or computer science.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Have a good sense of humor; the ability to make and take a joke.

Nice to have’s:

  • Experience in network management and help desk support is appreciated.
  • Certifications (Cisco, VMware VCP, Microsoft, etc.) are a plus.

Please submit all resumes to jobs@stack8.com

 

Stack8 is growing its team to help deliver the best solutions for our clients’ Cisco UC, network, and security needs. Our development team builds tools for external and internal clients. We have a strong ethos of working smarter and better.

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

 

A bit about you. 

We are looking for a Senior Developer who can handle the entire development life cycle, end to end. This includes requirements definition through specification, design, coding, quality assurance, implementation, integration, launch, and production support. The candidate must have a passion for software development, for working in an Agile environment, for creating clean code & documenting their work. In addition to being a strong programmer, a senior developer demonstrates skills in areas that have nothing to do with technology (requirements gathering, estimates, planning, customer interactions).

 

What you’ll do: 

  • Work on projects where you will be involved in the entire development lifecycle, end to end including; requirements definition through specification, design, coding, quality assurance, implementation, integration, launch, and production support
  • Work in a passionate Agile environment.
  • Create clean code with proper documentation.
  • Demonstrate skills and participate in areas that have nothing to do with technology strong programmer, a senior developer demonstrates skills in areas that have nothing to do with technology (requirements gathering, estimates, planning, customer interactions).

 

What we’re looking for

  •  Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.

Most of our products are responsive web-based solutions built with AngularJS/Bootstrap and served by REST web services built in Spring/Java.

We are looking for someone who has experience with the following concepts/technologies:

  • 3-10 years of software development
  • A bachelor’s degree in computer science, computer or software engineering.
  • Strong verbal and written English & French.
  • Good technical understanding of:
    • Client-side web technologies (HTML5, CSS3, JavaScript)
    • JavaScript MVVM framework knowledge (ex. Angular, React, Ember)
    • OOP in Java and Dependency Injection (ex. Spring)
    • Web services (both SOAP and REST)
  • Experience with Continuous Integration Tools (Jenkins)
  • Strong ability to produce technical documents (Use Cases, Requirements, User Stories).
  • Passion for delivering high-quality and high-value
  • Demonstrates high levels of ownership, accountability, and follow-through.
  • Is comfortable performing all aspects of the entire SDLC of a software feature or
  • Can acknowledge when they need help from others and accept criticism on flawed designs or smelly code.
  • Is ready to help others to positively contribute to code reviews and design sessions.

Please submit all resumes to jobs@stack8.com

Stack8 is growing its team to help deliver the best solutions for our clients’ Cisco UC, network, and security needs. Our development team builds tools for external and internal clients. We have a strong ethos of working smarter and better.

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

A bit about you, you are ready to; 

  • challenge the status quo and who despises the phrase “We have always done it that way!”
  • acknowledge when you need help from others and accept criticism on smelly code.
  • roll up your sleeves and help others to positively contribute to code reviews and design sessions.
  • be very comfortable with both back-end/server-side as well as front-end/client-side technologies.

 

What you’ll do: 

  • Increase the level of knowledge and skill of the overall team specifically regarding the front-end.
  • Work to improve front-end design and usability.
  • Make our products

 

What we’re looking for

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.

Most of our products are responsive web-based solutions built with AngularJS/Bootstrap and served by REST web services built in Spring/Java.

We are looking for someone who has experience with the following concepts/technologies:

 

Required Experience:

  • Experience with Client-side web technologies (HTML5, CSS3, Javascript)
  • Experience with Javascript MVVM frameworks (ex. AngularJS, React, Ember)
  • Good understanding of front-end build tools (ex. Gulp, Grunt)
  • Knowledge of Continuous Integration with Build Automation Tools (ex. Jenkins, Travis) 
  • Prior experience with Git source control management process within an agile structure
  • Strong communication skills both written, and verbal.
  • Experience using web services (both SOAP and REST)

Nice to Have Knowledge:

  • Object-Oriented Programming in Java
  • Dependency Injection frameworks (ex. Spring)
  • Unit Testing and TDD

Please submit all resumes to jobs@stack8.com

 

We are looking for an Enterprise Account Manager with a history of demonstrated problem-solving, drive, passion, and winning results.  Someone who understands complex solution selling from a distance and is hungry, intelligent, and flexible. Your primary role will be to build on our existing success to generate demand for Stack8 solutions and services across North America, growing our customer base, and managing those ongoing customer relationships.

Using our collaboration technology, you will operate primarily from the head office and enjoy working with a cross-functional team to come up with creative solutions to meet your clients’ needs and ensure the timely and successful delivery of our solutions. Your goal is to generate revenue and ensure your customer’s experience exceeds expectations.

Responsibilities

  • Identify and target new opportunities in an assigned territory.
  • Build and maintain strong, long-lasting customer relationships.
  • Develop a trusted advisor relationship with key customer stakeholders.
  • Operate as the lead point of contact for any and all matters specific to your customers.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives.
  • Forecast and track key account metrics and log in CRM.
  • Assist with high severity requests or issue escalations as needed.

Requirements

  • Strong technical aptitude
  • Proven B2B consultative solution selling skills, including the ability to articulate a clear, concise return on investment value statement.
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Ability to work independently but you know when to ask for guidance.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
  • Bachelor’s degree or equivalent.

Send your CV and cover letter today to jobs@stack8.com

We are looking for a meticulous Sales Engineer who loves to solve problems and make a difference.

 

You are a master in the art of communicating complex details in simplistic terms to your customers and partners. You thrive in a global, fast-paced environment. You possess a strong attention to detail, are able to react creatively, but rationally to customer requests in a timely manner.

 

You have become a leader that is able to work under pressure and make decisions with a positive “can do” attitude. You are open minded and passionate about learning new technologies and delivering the best solutions to your customers and have focused on continuous personal development and learning throughout your career.

 

We are accepting applicants from Anywhere in Canada!

 

Responsibilities:

  • Solution Design.
  • Identify Opportunities within an Account.
  • Satisfaction of our Customers.
  • Keeping up to date with all Relevant Technologies.
  • Bill of Materials Creation.
  • Professional/Implementation Service Budget Creation.
  • Statement of Work Creation.
  • Customer Solution Presentation.
  • Pre-Sales to Post-Sales Transition of Accounts.
  • Develop Unified Communications Strategies, Architectures and Implementation plans.
  • Develop and Maintain Relationships with Clients and S8 Teammates.
  • Provide alternative third party solutions that work in conjunction with Cisco when needed (ESNA, Singlewire, E911, Call Recording, SMDR, Attendant Consoles).

 

Requirements:

  • Min CCNA, CCNA-V, (Preferred) CCNP, (Preferred) CCNP-Voice.
  • Minimum 3 to 5 years of experience deploying and designing, Cisco Unified Communications suite of products, devices, solutions, and technologies for medium and large and/or enterprises including:
    • Collaboration tools,
    • Video conferencing solutions,
    • Cloud-based UC/video/collab offerings,
    • Internet-edge integration (Expressway).
  • Strong design knowledge of Cisco’s collaboration products and services: (CUCM, IM & Presence, CUC, CUBE). Contact Center is a great advantage!
  • Practical experience of Cisco’s collaboration products and services: (CUCM, IM & Presence, CUC, CUBE).
  • Experience with Cisco and third-party quoting tools.
  • Voice gateways (MGCP, H.323, SCCP).
  • Layer 2 & Layer 3 QOS.
  • Cisco Routers / Catalyst & Nexus.
  • Experience in Layer 2 & Layer 3 technologies.
  • VoIP protocols such as SIP, MGCP, SCCP, H.323, RTP/SRTP.
  • Familiarity with UCS B/C series servers.
  • Strong Knowledge of Citrix and VMware.
  • Familiarity with Cisco ASA / Firewall.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humor: you must have the ability to make and take a joke.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
  • Bachelor’s degree or equivalent.

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great and getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied, we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

  • Monitor the ticket queue and assign tickets to meet or exceed response time Service Level Agreements.
  • Ensure the efficiency of your co-workers by ensuring requests have all the information they require to deliver fast, effective.
  • Document top 10 recurring issues and report these to the MS Manager monthly.

Requirements:

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrates tenacity and willingness to go the distance to get something done.
  • Stay Calm: Stress is part of the job, and we must always keep a cool head.
  • Be a team player: You will need to establish cooperation with teammates to be successful.
  • Use your head: You will need to judge situations properly and act accordingly.

Must Haves:

  • Effective oral and written English communication skills.
  • Effective oral and written French considered an asset.
  • A university degree.
  • 1+ years experience as a support engineer, or a network administrator.
  • Knowledge of Cisco Unified Communications Manager, Unity, and Presence.

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

  • Surprise & delight our clients by exceeding our support level agreements.
  • Own incoming support requests via phone & email.
  • Improve our customers environments and service by identifying and resolving top recurring issues.
  • Troubleshoot incidents related to Cisco UC technologies.
  • Respond to client priorities related to Cisco Unified Communications Manager, Unity, Presence or UCCX.

What we’re looking for

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
  • Stay Calm: Stress is part of the job, and we must always keep a cool head.

Must Haves

  • Effective oral and written English communication skills.
  • Effective verbal and written French considered an asset.
  • 3+ years as a Unified Communications engineer or support engineer.
  • Ability to configure various endpoints in CUCM / UCCX Agents
  • Knowledge of CDR
  • Ability to assess a system’s health from Serviceability, CLI
  • Basic knowledge of RTMT
  • Troubleshooting Jabber, device registration
  • Dealing with TAC

Please submit all resumes to jobs@stack8.com

We are looking for a Cisco Unified Communications Consultant who lives for delivering superior customer experience.

As a Unified Communications Consultant, you will provide clients support and contribute to the development and delivery of technical solutions to a wide array of complex issues. You will work with the project team to participate in the design and implementation of Cisco Unified Communication technologies.

 

Responsibilities

  • Design and deliver technical training and knowledge transfer.
  • Troubleshoot customer issues and problems.
  • Support client requests for system and configuration changes.
  • Deploy solutions within a laboratory or customer environment.
  • Create and update project documentation.

 

Requirements

  • Excellent Knowledge of Cisco Unified Communications technologies.
  • Knowledge of Unified Communications solutions and concepts.
  • Ability to think out of the box and develop innovative solutions. You try to figure things out even if they are new to you.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humour; the ability to make and take a joke.
  • Ability to effectively communicate in English and French.
  • Experience with CCNP/CCVP certification would be an asset.

Send your CV and cover letter today to jobs@stack8.com

We are looking for a Cisco Contact Center Specialist who lives for delivering superior customer experience.

As a Cisco Unified Contact Center technician, you will provide clients support and contribute to the development and delivery of technical solutions to a wide array of complex issues. You will work with the project team to participate in the design and implementation of Cisco Unified Contact Center technologies.

 

Responsibilities

  • Determine methods and procedures for solving complex technical issues encompassing hardware, software, and networking.
  • Function as the primary technical resource for large customer accounts with multiple concurrent technical issues.
  • Formulate technical action plans in order to resolve problems in unique end-to-end solutions.
  • Generate clear and concise documentation in the form of case notes, technical tips, training presentations, and discussion board forums.
  • Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.
  • Provide systems/product training.
  • Performing initial fault finding on UCCX or UCCE systems.
  • Diagnose, resolve and follow-up on incidents, problems, and alarms.
  • Manage activities based on Service Level Agreements.
  • Document and update all the activities in the ticketing system.
  • Investigation & deployment to resolve, improve or maintain solution.
  • Modifying IVR/Scripts as per customer request using UCCX Script Editor, ICM Script Editor or CVP Call Studio.
  • Execute Move, Add or Change requests.
  • Participate in activities such as:
    • Investigation (Root cause analysis, architectural solution);
    • Development;
    • Deployment;
    • Testing (Bug testing, regression testing);
    • Customer validation (Bug Testing and ticket closing);
    • Documentation update (knowledge database, service design package).
  • Create and maintain customer and internal technical documentation.
  • Develop your expertise and apply best practices in your role.

 

Requirements

  • Should have knowledge on:
    • Enterprise and Express versions of Cisco Contact Centre solutions (UCCX, UCCE, PCCE);
    • System management for all telephony systems included in a Cisco Contact Center environment;
    • Contact Centre Technology solutions (call recording, quality management and/or workforce management solutions such as NICE, Verint, Calabrio, Zoom, etc.; wallboard solutions; CTI connectors/CRM integrations; speech analytics solutions; outbound campaign management solutions; multi-channel email/chat/SMS solutions, etc.);
    • Computer Telephony Integration – CTI.
  • Working knowledge of:
    • Cisco ICM/UCCE;
    • Cisco UCCX;
    • Cisco CVP;
    • Cisco Finesse, Agent Desktop (CAD) / Supervisor Desktop (CSD), CTIOS;
    • Cisco SocialMiner, Email Interaction Manager (EIM) and/or Web Interaction Manager (WIM);
    • Cisco Unified Intelligence Center (CUIC): reports generation, analysis, and custom reports development;
    • UCCX and/or UCCE Outbound Dialer;
    • Cisco Unified Communications Manager (CUCM) & Unity Connection (CUC);
    • Cisco TDM voice gateways;
    • Cisco Unified SIP Proxy (CUSP);
    • Cisco Unified Border Element (CUBE);
    • Microsoft Windows Server 2003-2008;
    • Microsoft SQL Server;
    • IBM Informix databases;
    • Various CRM solutions.
  • Technical call center experience.
  • Excellent communication and customer service skills.
  • Strong knowledge of voice engineering principles and concepts.
  • Experience in Voice traffic engineering and traffic study analysis is a plus.
  • Relationship building skills are mandatory to develop and sustain effective client relationships.
  • Interpersonal skills and teamwork are essential to building effective relationships with internal partners and external customers in order to effectively address customer issues/complaints.
  • Analytical and problem-solving skills are required to clarify, analyze and investigate client needs, to identify potential roadblocks and develop solutions.
  • Ability to think out of the box and develop innovative solutions. You try to figure things out even if they are new to you.
  • Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
  • Ability to work independently but you know when to ask for guidance.
  • Have a good sense of humour: you must have the ability to make and take a joke.
  • Fluent English oral and written skills – mandatory, French is a plus.

 

Send your CV and cover letter today to jobs@stack8.com

We are looking for a Project Coordinator who will report to the Project Management Office and be a member of a team of professionals implementing strategic and tactical UC, Contact Center & Network projects. The Coordinator provides day-to-day support to project/ program/ portfolio managers within the project office.

 

He/she will manage some of the project activities in planning, design, delivery and implementation to ensure successful delivery of projects following a project/ program/ portfolio structure.  The Coordinator communicates with Project Managers, Project Staff and executives and is responsible for analyzing the project portfolio and will develop reports and analysis on the relative health and progress for critical projects, plus build and maintain project schedules along with Project or Stack8 Department managers/leads.

 

Responsibilities

  • Manage the weekly cycle for timely submission of project / work stream status reporting, ensure consistency and compile program level report packages
  • Tracks and follows up with owners on program level issue list and program action item lists
  • Schedules & supports regular risk management / risk register update meetings
  • Produce program meeting documents including meeting agendas, minutes and meeting handouts
  • Maintains program library organization and selected internal tracking tools which may be required
  • Maintain program stakeholder inventory and related program communications information
  • Coordinate various logistics for program meetings
  • Support project time tracking,
  • Assist in the on-boarding of any new project into program processes

Required Skills

  • Uses independent judgment to analyze the intake process to determine the significant drivers and metrics
  • Familiarity with Project management procedures for project planning, monitoring and control, project schedules & milestone reporting
  • Experience with project meeting support, status reporting
  • Familiarity and experience with IT infrastructure projects in a project administrator or project coordinator role
  • Demonstrated effective (intermediate to advanced level) use and experience with MS Excel Capable user of Word, Project, PowerPoint,When necessary; work with clients to gather required survey information in order to ensure a simple and easy customer experience

Qualifications

  • Minimum of 2-3 years IT Project Coordination or Business Analysis experience with understanding of CISCO Unified Communications & Networking
  • Amazing interpersonal, time management, problem solving and organizational skills
  • Demonstrated creativity in developing new and innovative ways to improve the operational effectiveness of our project management approach.
  • Ability to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Ability to make timely decisions by assessing situations and taking the appropriate course of action that is in the best interests of the organization base on the determined importance, urgency and risks present.
  • Strong problem solving skills with the ability to assess problem situations, identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Willing to share ideas and debate their merits. You must also be able to take constructive feedback.

 

Send your CV and cover letter today to jobs@stack8.com

 

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great and getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied, we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

  • Surprise & delight our clients by exceeding our support level agreements.
  • Monitor the ticket queue and assign or treat tickets to meet or exceed response time Service Level Agreements.
  • Ensure the efficiency of your co-workers by ensuring requests have all the information they require to deliver fast, effective
  • Respond to all service request via phone & email.
  • Perform MADs (Move, add changes) within our clients’ environments.
  • Oversee and dispatch incidents related to Cisco UC technologies.
  • Escalate client priority 1 and 2 issues related to Cisco Unified Communications systems.
  • Handle the after-hours shift individually until such time that volume requires added teammates.

What we’re looking for:

  • Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
  • Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
  • Be client focused: Understand that the client is the reason the job exists in the first place.
  • Be organized and focused on key priorities.
  • Be smart: If you aren’t sure what this means, please don’t apply.
  • Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
  • Stay Calm: Stress is part of the job, and we must always keep a cool head.

Must Haves:

  • Effective oral and written English communication skills.
  • Effective verbal and written French considered an asset.
  • A technical degree or certification.
  • Experience in desktop, network or Cisco UC support.

Please submit all resumes to jobs@stack8.com

Send your CV and cover letter today to jobs@stack8.com