Contact Center Wallboard
Call Center Wallboard Solution for Cisco UCCX
You are keen to give your agents a view of overall call volumes and team performance using Cisco UCCX. You would like your team to be more autonomous in managing their time while keeping customer experience a priority.
Maximize the efficiency of your Cisco UCCX
Stack8’s Wallboard Solution delivers a live display of real-time and historical statistics and metrics. These statistics come from Cisco Unified Contact Center Express (UCCX) and can be fed through any TV monitor or web browser. It can be personalized to meet your needs” we can build your brand into the design, display only those metrics that are important to you, and incorporate other critical third-party data.
Call Center Wallboard Functionality
- Display of Cisco UCCX statistics by queue and agent.
- Groups queues and agents to show aggregate data.
- Date and time with multiple time zones on the same screen.
- Carousel effect with auto-scroll for data overflow.
- Full flexibility in layout and display with branding and naming conventions.
- User-based security access levels to modify the visual display as needed.
- Pull in and integrate email statistics from Microsoft Dynamics or other third-party data sources.
Benefits for Call Centers
- Agents and supervisors have a view of all the info in their contact center.
- Agents are empowered to make better decisions.
- Agents can more easily manage their time.
- Sharing individual and group statistics enhances teamwork.