Salesforce CRM Connector
Stack8’s Salesforce CRM Connector seamlessly connects your salesforce to your Cisco UC environment. This software solution enhances your teams’ sales cycles by providing them with quicker access to customer profiles within Salesforce and a single click-to-call from their CRM. This Cisco CRM communications connector also improves customer experience by providing agents with a personalized greeting to use on each call, making your customers feel more appreciated.
In essence, the Salesforce CRM Connector allows you to integrate Salesforce to your Cisco Unified Communications Manager. This tool then creates a pop-up for each call with all CRM information at a glance and enables click-to-call functionality for all telephone numbers within Salesforce. To learn more about this Cisco CRM communications connector, feel free to contact us today.
- Customer profile pop-up in Salesforce when an inbound call is received.
- Click-to-call: All numbers in the CRM are clickable and dial out with your phone.
- Server-side integration with Cisco Unified Communications Manager (CUCM).
- Customize your greeting prior to answering the call.
- Agents become more attuned to whom they are helping and customers feel more valued.
- Functionality is not limited to Unified Contact Center Express (UCCX) contact center agents; any employee can have access (e.g. sales, marketing, and collections).
- Save time and avoid misdials with click-to-call.