Outbound Campaign Manager

Common problems

You are looking for a way to empower your contact center team so they can efficiently manage outbound campaigns: adding contacts, enabling and disabling campaigns and changing calling windows – all without the support of IT.

Today with Cisco Unified Contact Center Express (UCCX) you would need to assign full administrator privileges to users for them to modify a campaign, which makes the system vulnerable to human error and potential outages.

Uncommon solution

Stack8’s Outbound Campaign Manager is a simple and easy-to-use web tool that enables contact center agents and supervisors to manage their own outbound campaigns without needing full access to the UCCX administration interface.

Some of the customers we have helped

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