Shift all Moves, Adds and Changes functions to the help desk
SMACS makes User Provisioning for Cisco UC easy!
SMACS: Stack8 Moves, Adds, and Changes Solution
SMACS is a user provisioning tool for Cisco Unified Communications (UC) solutions. It is designed to ease businesses through the complexities of managing Moves, Adds, and Changes (MAC) for both users and devices.
SMACS is capable of making changes in seconds across your entire user base instead of hours. The user interface is so intuitive that you can push all MAC related functions to the help desk or level 1 support – thus freeing up senior, highly skilled and valuable resources.
SMACS eases moves, adds and changes instantly within Cisco’s
- Cisco Unified Communications Manager,
- Cisco Unity Connection,
- Cisco Jabber IM & Presence applications.
For more information on user provisioning tools and how they benefit your business, please read our article: Why It’s Time to Liberate Your IT Operations
SMACS key functionalities and benefits
Flexible & easy to use interface
The SMACS interface makes it fast and easy for your help desk or level 1 support team to make any Moves, Adds, and Changes within Cisco UC systems
Manage users with ease
All services can be set-up or modified with just a click, eliminating the need for multiple profiles or templates.
User Profile - 360º view
The 360º view displays all active services for any given user, providing quick access to manage any of them.
Manage the entire creation of a new user by generating the next available DIDs —all within the same single interface, saving valuable time and reducing errors.
Stack8 Moves, Adds and Changes Solution
Improve the user provisioning experience with fields that can be tailored to your industry-specific terminology.
Easily handles a multi-cluster environment with a single administrative interface, giving you a more streamlined workflow.
Tracks in comprehensive details all moves, adds and changes made in your system.
The SMACS interface is so intuitive that as little as 1 hour of training is required to perform moves, adds, or changes.
Allows the software’s interface to be adapted to properly reflect your company’s branding, including your company logo.
Allows users to choose their own interface language, improving the global user experience.
Role-based access control
Allows moves, adds, and changes to be pushed towards frontline at help desk lever or users level with the self-service PIN reset portal, reducing overall tickets and liberating time to work on more valuable projects.
Empowers users to reset their own voicemail and Extension Mobility passwords in one click, dramatically reducing routine requests and providing immediate customer resolution vs. the traditional 24 to 48 hour turn-around time.
Creates consistent standards in configuring your devices that allow you to generate the same results every time, eliminating errors.