Shift all Moves, Adds and Changes functions to the help desk

SMACS makes User Provisioning for Cisco UC easy!

SMACS: Stack8 Moves, Adds, and Changes Solution

SMACS  is a user provisioning tool for Cisco Unified Communications (UC) solutions. It is designed to ease businesses through the complexities of managing Moves, Adds, and Changes (MAC) for both users and devices.

SMACS is capable of making changes in seconds across your entire user base instead of hours. The user interface is so intuitive that you can push all MAC related functions to the help desk or level 1 support – thus freeing up senior, highly skilled and valuable resources.

SMACS eases moves, adds and changes instantly within Cisco’s

  • Cisco Unified Communications Manager,
  • Cisco Unity Connection,
  • Cisco Jabber IM & Presence applications.

For more information on user provisioning tools and how they benefit your business, please read our article: Why It’s Time to Liberate Your IT Operations

SMACS key functionalities and benefits

Flexible & easy to use interface

The SMACS interface makes it fast and easy for your help desk or level 1 support team to make any Moves, Adds, and Changes within Cisco UC systems

Manage users with ease

All services can be set-up or modified with just a click, eliminating the need for multiple profiles or templates.

User Profile - 360º view

The 360º view displays all active services for any given user, providing quick access to manage any of them.

DID management

Manage the entire creation of a new user by generating the next available DIDs —all within the same single interface, saving valuable time and reducing errors.

Let us show you how you can change the way you and your team work

Stack8 Moves, Adds and Changes Solution

Customizable fields

Improve the user provisioning experience with fields that can be tailored to your industry-specific terminology.

Multi-cluster platform

Easily handles a multi-cluster environment with a single administrative interface, giving you a more streamlined workflow.

Audit trail

Tracks in comprehensive details all moves, adds and changes made in your system.

Minimal training

The SMACS interface is so intuitive that as little as 1 hour of training is required to perform moves, adds, or changes.

Adaptable interface

Allows the software’s interface to be adapted to properly reflect your company’s branding, including your company logo.

Multilingual platform

Allows users to choose their own interface language, improving the global user experience.

Role-based access control

Allows moves, adds, and changes to be pushed towards frontline at help desk lever or users level with the self-service PIN reset portal, reducing overall tickets and liberating time to work on more valuable projects.

Self-service portal

Empowers users to reset their own voicemail and Extension Mobility passwords in one click, dramatically reducing routine requests and providing immediate customer resolution vs. the traditional 24 to 48 hour turn-around time.

Location-based structure

Creates consistent standards in configuring your devices that allow you to generate the same results every time, eliminating errors.

Some of the customers we have helped with SMACS

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