Go from overwhelmed to amazed at what your unified communications system can do for your workforce. A Cisco unified communications services and solutions partner, Stack8 manages Cisco UC software to help organizations get the most out of meetings, IT resources, provisioning, and more. In turn, companies enjoy improved performance, increased productivity, freed up IT resources, and optimized intracompany communication. Stack8’s Cisco UC solutions can help you streamline your operations and get the most out of every aspect of the Cisco unified communications platform.
Free your team to focus on strategy, not fire-fighting
Our Managed Services team discovers and eliminates the root causes of technical problems to optimize uptime and data reliability. Your users will trust the system, and your IT specialists can devote their time to higher level projects.
Extract more value from your existing assets
We’ll proactively recommend ways for you to use unified communications and networking technologies to your advantage. Our Consulting Services team is always looking for opportunities to integrate the other tools you’re already using in a way that’s strategic for your business.
When we identify a problem, we have the technical expertise to fix it – even if it means building our own tool. For example, we’ve created our own Stack8 Moves, Adds, and Changes tool (SMACS) so that non-technical personnel can take care of provisioning in Cisco UC, freeing your IT resources for more strategic work.
In addition to Cisco unified communications applications, Stack8 also offers a variety of helpful software tools. These tools include provisioning software, virtual assistants, call center wallboards, Lync to Jabber migration tools, CRM connectors, and more. We know that you don’t have the time or resources to read all the technical papers, talk to Gartner, attend Cisco UC conferences, and stay on top of new developments from Cisco. That’s why we’re here. Our task force will help you capitalize on your Cisco UC software to minimize downtime and optimize efficiency.
Strategically use Meetings more effectively
Our Cisco Webex experts will design and implement solutions for internal and external meetings, training sessions, and webinars. We’ll recommend the optimal use of available collaboration features, security levels, and hardware through Cisco UC solutions that meet your business’s needs and scale as you grow.
We’ll analyze your contact center processes and identify and simplify common tasks your teams struggle with using Cisco Contact Center solutions. Our wallboard displays real-time metrics including queue and agent. These boards also display any Cisco UCCX and 3rd party data to help your call centers work more efficiently.
Make an informed decision about moving to the Cloud
Stack8 offers Cloud telephony solutions that utilize Cisco BroadSoft CC-One and BroadSoft UC-One.
Our specialists can help you evaluate the pros and cons of Cloud and hybrid systems for your business. We understand that, sometimes, just getting Cisco UC connected can overwhelm some teams. All they do is install a new phone system; they don’t scratch the surface of what Cisco UC can do.
“Now that we are using SMACS, we don’t have to worry about mistakes being made – our system is clean and ready for upgrades.
We couldn’t be more pleased with how easy it is to use, how quickly it was implemented and how great the service was from the team at Stack8. I would not have been able to do everything without SMACS and Stack8.”
General Manager Stanley Security, ATM Division
“We came to Stack8 with a challenge to deliver a solution that met both our technical needs while still meeting our strict security standard.
We received a solution that was completely customized that not only met our needs but exceeded the market standard and was instrumental in our ability to win future business.”
Director, IT Infrastructure Architecture PMP Harman
“Each time we interact with Stack8, we are more and more amazed at how good the level of work is that they do; the communication between Stack8 and Harman is untouchable and we really enjoy working with them.”
Director, Telecommunications Group Desjardins
“The SMACS tool is easy to use and empowers our teams in getting changes done in real-time, resulting in efficiency gains and increased customer satisfaction.”
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