Make a difference in shaping the way businesses use Digital Communications

Life at Stack8

If you’re interested in making an impact and helping define how Cisco Unified Communications is used to transform organizations, you could be the right fit for Stack8. We’re in an active growth phase, looking for the right people who will not only be contributing today but will also be shaping our future.

We’re looking for results-driven, success-oriented creative problem-solvers

Everyone on our team shares core values and traits. At Stack8, we:

  • Challenge the status quo on a daily basis.
  • Never think that a problem too big or unique; we always find a solution.
  • Are experts in our field, and continue learning by pursuing personal growth and skills development.
  • Are never satisfied; we’re constantly improving and making things better.
  • Believe that success is achieved by working together.
  • Work collaboratively with respect, professionalism, and support.
  • Are each responsible for managing our time and priorities and contributing to the team’s success.
  • Have initiative and do what it takes to make things happen.
  • Understand the value of what we’re doing, and feel proud of the difference we make.

People who share these standards thrive at Stack8. We’re in a dynamic, challenging, demanding industry, so there’s no room to coast. If you’re ambitious and interested in shaping the story of how the shift to digital communications plays out, Stack8 could be the team you’re meant to join.

What do Stackers like most about Stack8?

Randee Barrer

Randee Barrer
Account Manager

“The positive atmosphere.”

Arturo Rotondo

Arturo Rotondo
Senior Software Developer

“The agility”

Carl Karawani

Carl Karawani
Software Development Team Lead

“The innovation and evolution”

Eric Lavoie

Eric Lavoie
Senior UC Solutions Specialist

“Young, dynamic team”

Johnathan Tougas

Johnathan Tougas
Senior Software Developer

“We are trusted to do our jobs well”

Sean McDade

Sean McDade
Software QA Analyst

“Everyone is genuinely willing to help whether it’s part of their role or not”

Available positions at Stack8

Stack8 is looking for highly skilled Unified Communications Support Specialist to analyze, troubleshoot, consult, and maintain the UC environments of our many enterprise-level customers. We will look to you to deliver answers to the mission-critical business needs of our clients. To be successful in the role, you need to be customer-centric and very comfortable working in various complex UC environments.

 

WHAT you’ll do

 

Provide an advanced level of support to our customers and contribute to the objectives through technical issues solving, knowledge transfer, and mentoring.

  • Troubleshoot incidents and manage problems pertaining to Cisco Unified Communications.
  • Learn and look for constant improvement in an always evolving market.
  • Understand the root cause of our customer’s problems and provide technical and non-technical solutions to address them.
  • Work with a dynamic customer-centric team of support professionals as we push the envelope of enterprise unified communications solutions.
  • Enhance your knowledge of non-Cisco UC technologies
  • Mentor junior resources

 

WHO we’re looking for:

At Stack8, we look for three qualities in every one of our employees:

  • A problem-solving mentality
  • A willingness to do whatever it takes, and
  • A commitment to constant growth and improvement

 

Beyond that, you have:

  • Two years of technical support experience in a Cisco Unified Communication environment.
  • Deep knowledge of Cisco Unified Communications solutions and concepts with hands-on functionality and availability/performance troubleshooting knowledge, including
    • Call Manager
    • Unity
    • IM&P
    • Voice Gateways
  • Knowledge of UCCX, and Expressway. Cloud Solutions is a plus.
  • General knowledge of network communications protocols, particularly SIP.
  • Experience in a fast-paced environment handling customers directly and efficiently through CRM and over the phone.
  • Excellent communication command. French and English skills are mandatory, both verbal and in writing.
  • CCNA-Collaboration or any VoIP-related certification would be an asset.
  • Applied experience documenting technical environments.
  • Ability to coach and mentor more junior team members.

 

The PERKS

  • Flexible working environment
  • Unlimited vacation policy
  • Free snacks, fruit, and coffee
  • An enviable location in the heart of Montreal
  • Health and Dental insurance 

 

About Stack8

Stack8 Technologies was founded in 2010 as a new breed of Cisco partner. At the time, many companies were moving to Unified Communications (UC), but only a handful were capitalizing on the benefits. Why? Because UC solutions were clunky, and integrators rarely stuck around to help clients realize their full potential.

Our aim is to do things a better way, combining the best code practices with scrum and agile methodologies to create frictionless, user-friendly experiences that don’t require deep knowledge or expertise. Today, our solutions are used by more than 100 companies in North America operating across virtually every industry, from healthcare to banking, to telecoms.

 

From Comcast to Desjardins, leading companies across North America use Stack8’s solutions to improve the way they collaborate and serve customers. As we kick off a new phase of growth, we’re looking for a marketing leader to help us build a brand worthy of our success to date and ambitions for tomorrow.

This is a senior position for an experienced marketer who is ready to transform the way we tell our story. The successful candidate will own Stack8’s marketing strategy and execution across all media and channels, working directly with our leadership team to drive growth and brand awareness.

 

WHAT you’ll do

  • Develop and own Stack8’s global marketing strategy
  • Deliver a brand and content plan that ensures a consistent voice for Stack8 across all media, including a complete update of our content on existing and new channels
  • Define marketing KPIs and track performance, reporting directly to the executive leadership team
  • Partner with sales to integrate the lead generation process and drive collaboration between teams
  • Implement a results-driven approach to performance, matching creative marketing tactics with equally robust analytics to ensure our efforts are generating leads
  • Lead on event marketing strategies, working closely with sales teams to maximize Stack8’s presence at key conference and trade shows
  • Become a marketing evangelist within the business, helping teams to complement their technical skills with a commercial mindset
  • Build an in-depth understanding of Stack8’s solutions portfolio with a focus on customer benefits

 

WHAT we’re looking for

  • At least 5 years’ experience in a marketing leadership role, specifically in the B2B IT sector
  • A proven record of supporting technology product launches with successful marketing campaigns
  • Razor-sharp business acumen. Our customers’ needs change constantly, and we need to stay one step ahead of their expectations
  • A passion for storytelling and creativity. You understand that content is king and know how to speak to our audience in a clear, relevant, and exciting way
  • Results-obsessed. Our ambitious growth plan requires a marketing approach that measurably contributes to our goals and bottom line
  • We trust you to build and develop Stack8’s brand, making executive decisions and tapping the resources you need to get the job done
  • You will work closely with sales leaders to continuously inform and refine each others’ strategies
  • Excellent writing skills and command of the English language, as many of our clients are US-based

 

WHO we’re looking for

At Stack8, we look for three qualities in every one of our employees:

  • A problem-solving mentality
  • A willingness to do whatever it takes, and
  • A commitment to constant growth and improvement

 

Beyond that, you are:

  • Self-sufficient and detail-obsessed, with a proven ability to make tough decisions on the fly
  • Passionate about the latest in business technology, with a gut feel for what matters to clients
  • Invested in nurturing Stack8’s growth, in addition to driving our product development
  • Hungry to learn from and teach others. Teamwork has and will always be the bedrock of our success
  • Eager to make an impact. You’ll have the ear of our leadership team, and we will listen

 

The PERKS

  • Flexible working environment
  • Unlimited vacation policy
  • Free snacks, fruit, and coffee
  • An enviable location in the heart of Montreal
  • Health and Dental insurance

Send your CV and cover letter today to jobs@stack8.com