Make a difference in shaping the way businesses use Digital Communications

Life at Stack8

If you’re interested in making an impact and helping define how Cisco Unified Communications is used to transform organizations, you could be the right fit for Stack8. We’re in an active growth phase, looking for the right people who will not only be contributing today but will also be shaping our future.

We’re looking for results-driven, success-oriented creative problem-solvers

Everyone on our team shares core values and traits. At Stack8, we:

  • Challenge the status quo on a daily basis.
  • Never think that a problem too big or unique; we always find a solution.
  • Are experts in our field, and continue learning by pursuing personal growth and skills development.
  • Are never satisfied; we’re constantly improving and making things better.
  • Believe that success is achieved by working together.
  • Work collaboratively with respect, professionalism, and support.
  • Are each responsible for managing our time and priorities and contributing to the team’s success.
  • Have initiative and do what it takes to make things happen.
  • Understand the value of what we’re doing, and feel proud of the difference we make.

People who share these standards thrive at Stack8. We’re in a dynamic, challenging, demanding industry, so there’s no room to coast. If you’re ambitious and interested in shaping the story of how the shift to digital communications plays out, Stack8 could be the team you’re meant to join.

What do Stackers like most about Stack8?

Randee Barrer

Randee Barrer
Account Manager

“The positive atmosphere.”

Arturo Rotondo

Arturo Rotondo
Senior Software Developer

“The agility”

Carl Karawani

Carl Karawani
Software Development Team Lead

“The innovation and evolution”

Johnathan Sylvain

Johnathan Sylvain
Senior Network Consultant

“Relaxed environment and ability to touch various technologies”

Eric Lavoie

Eric Lavoie
Senior UC Solutions Specialist

“Young, dynamic team”

Johnathan Tougas

Johnathan Tougas
Senior Software Developer

“We are trusted to do our jobs well”

Sean McDade

Sean McDade
Software QA Analyst

“Everyone is genuinely willing to help whether it’s part of their role or not”

Ben Petroff

Ben Petroff
UC Consultant

“Flexible Schedule”

Thien-Linh Truong

Thien-Linh Truong
Accounting Bookkeeper

“Friendly environment and hard working teams”

Available positions at Stack8

“Strive not to be a success, but rather to be of value.” Albert Einstein

 

At Stack8 we provide a dynamic and diverse working environment where we would like to welcome a new A – player. Our team of Unified Communications professionals is opening the floor for a new Stacker to contribute to the development and delivery of technical solutions to a wide array of complex issues. Stack8 runs based on the EOS model, where we challenge out of the box thinking, we place high value on accountability, and we are open to constructive criticism.

 

WHAT WE LOOK FOR

Delivering value to our clients, individually and in team, will be the cornerstone of the job. Thus, we are looking for a great communicator, and a quality and process orientated profile who is ready to work in a Startup-like environment. As our next A-player you will oversee the development and the maintenance of long-lasting client relations through understanding and adapting quickly to clients’ technical problems related to Cisco applications.

 

REQUIREMENTS

  • General knowledge of VoIP solutions and concepts with in depth knowledge of the available functionality.
  • General knowledge of network communications protocols, particularly SIP.
  • Ability to troubleshoot incidents and to manage problems pertaining to VoIP.
  • Ability to understand the root cause of our customer’s problems and to provide technical and non-technical solutions to address them.
  • Experience in a fast-peace environment handling customer directly and efficiently through CRM and over the phone.
  • Experience with implementing VoIP solutions including Call Manager, Unity, IM&P, and Voice Gateways.
  • Ability to prioritize incidents and problems to meet customer SLA requirements and to deliver and sustain a high level of customer satisfaction.
    Knowledge of DNS, DHCP, FTP/SFTP, CUCM, CUC, IM&P, UCCX, Expressway, SIP, Video, Audio and Video Codecs Cisco IOS, Cloud Solution, Voice Gateways.
  • Ability to interpret / willingness to learn trace files from various technical systems with a focus on Cisco Unified Communications.
  • CCNA certification, IP Networks, subnetting, and UCCE experience would be an asset.
  • Specific knowledge of Cisco Unified Communications technologies is a plus.

 

PRACTICAL DETAILS

  • French and English skills are mandatory, both verbal and in writing.
  • Preferably located in Montreal, Canada, or willing to relocate on short notice.
  • Stack8’s office is located downtown Montreal.
    Full-time position with an expected target of 40h/week; remote work allowance included.

 

Please submit all resumes to jobs@stack8.com

“Every new day is another chance to change your life.” Take it with us!

 

At Stack8 we provide a dynamic and diverse working environment where we would like to welcome a new A-player. Get on board with us as Senior Network Consultant and help us design, implement, support our clients’ networks and leave your legacy with our Juniors.

 

WHAT WE LOOK FOR

As our next A-player, you strive for being up to date with the newest technologies, and you enjoy training our Juniors the finest of the industry’s know-how. You have extensive experience with understanding the client’s needs, and with providing long-lasting requisites of best practices accordingly. Further, you have comprehensive knowledge of implementing technical solutions, and you possess strong documentation skills. Finally, you have strong interpersonal skills, you are outgoing, and you practice what you preach.

 

REQUIREMENTS

  • Mentoring skills
    • Teamwork: you understand the importance of a smooth workflow between the Network team and the dependent third parties, and you act accordingly to ensure a strong collaboration
    • Communication: you are proficient in translating to non-tech people the tech concepts, and to align your team with the business needs for growth.
    • Team management: whether there is a conflict or a reason to celebrate reached goals, you comprehend the relevance of both and systematically act upon them.
    • Debt management: you focus on understanding the root cause of arising problems and initiate relevant action plans to neutralize them.
    • Coaching: you have the ability to create trust with your team, to promote transparency, and to ensure the knowledge transfer. Previous experience on coaching or training team members is considered a “plus.”
    • Autonomous strategic thinker: you have the ability to understand what your team needs in order to deliver at 100%, and, when needed, to develop and conduct specialized training.
  • Technical skills and certifications
    • CCNP or equivalent
    • Diploma in Computer Science, Information Technology or equivalent. Engineering degree is considered a “plus.”
    • Extensive background in network administration and architecture
    • Thorough knowledge of LAN and WAN technologies
    • Thorough understanding of switching and routing protocols
    • Good knowledge of QoS mechanisms on various network components
    • Understanding and experience with new network technologies such as SD-WAN, NFV
    • In-depth expertise with Catalyst switches, including network migration, interoperability between both platforms, etc.
    • Good understanding of Nexus switches
    • Comprehensive knowledge of network (Cisco IOS, IOS XE) and firewall operating systems (ASA, OS Firepower Services, FTD, Palo Alto)
    • Familiar with access control models and network security (next-gen firewalls)
    • Experience with Cisco ACS, Cisco ISE and/or third-party Authentication Authorization Accounting (AAA) servers, Prime Infrastructure (PI) is an asset
    • Knowledge of datacenter networking technologies (VxLAN, OTV, etc.) and other tunneling technologies would be a plus.

 

PRACTICAL DETAILS

  • Fluent in both English and French
  • Preferably located in Montreal, Canada, or willing to relocate on short notice
  • Stack8’s office is located downtown Montreal
  • Flexible time and remote work allowance

 

Contact person: Patricia Brojbeanu, HR Generalist: pbrojbeanu@stack8.com

The Customer Success Manager (CSM) is responsible for keeping clients happy by advising and guiding them on how to best leverage our tools and services with the objective of promoting retention and loyalty.

 

How is this done?
By developing a close relationship with clients and ensuring they have the proper support and tools to get the most value out of our products and services. The CSM is responsible for getting insight into the clients’ needs and challenges and working with our internal teams to ensure they are being addressed to the clients’ satisfaction. The CSM role is a mix of technical hands-on and non-technical client interaction. The CSM might spend one day assisting the client with an installation of an application, another building out a training video and yet another exploring a client challenge and seeing how we can help.

 

Initially, the CSM will be focused on our flagship application SMACS, but the role will be expanded over time to include other products and services. The candidate must have a hunger to learn and a client first attitude.

 

The day to day
• The CSM will be responsible for providing full lifecycle implementation of SMACS, this includes:

  • Documenting bugs and new feature requests
  • Providing viable workarounds when possible
  • Being a point of escalation for support
  • Being a subject matter expert for our other internal teams
  • Working with clients to identify other challenges and solutions.

 

A bit about us and our values:

• Stackers do what it takes no matter what, and our clients know it.
• Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
• Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

 

A bit about you.

• Solid communications skills (both written and oral) to maintain relationships and manage expectations
• Empathize with every aspect of the customer experience, putting customers’ needs first (because without them none of us would have jobs!)You love a challenge and are pretty good at coming up with solutions
• You are technically minded, you aren’t a developer, but you get how things work.
• You are detail oriented, you know it’s the final 10% that can make or break a client relationship.
• You are dependable; you take your commitments seriously.
• You are organized.
• You are never satisfied, yet you know that perfection isn’t a realistic outcome.
• It would be extremely valuable if you had experience with database design and web services. (The ability to write a simple query and explain how web services work)

 

Requirements:

• Bilingual, oral and written
• Possess good judgment with consultative, problem solving, and escalation resolution skills
• Experience working with technology
• Client facing experience like customer service, training or sales.
• A good sense of humor; the ability to make and take a joke.

 

Please submit all resumes to jobs@stack8.com

“There are no traffic jams on the extra mile” Zig Ziglar

We are looking for sales superstars to help us re-define an industry in flux that is moving from hardware and boxes to software and services. Stack8 was started to fill the gaps between what customers needed and wanted versus what they were getting. 8 years later, we have an amazing track record of fighting for our customers to achieve the promise of unified communications and we are looking for A players to help us unlock the power of UC technology for customers across North America.

 

What’s the role all about?

The key to success at Stack8 is being a Problem Solver, Doing Whatever it Takes and Constant Improvement.

 

In this role you will:

  • Focus on organizations in the private sector with 1000+ users, headquartered in the United States.
  • Navigate large enterprise and build relationships with all key stakeholders.
  • You will work with named/existing accounts and need to develop new accounts as well.
  • Team up with the industry’s best SEs (a profile unique to Stack8).
  • Be at the forefront of a major industry shift as we help organizations move to the cloud and provide a service model.
  • Work with Cisco/Broadsoft account teams.
  • Identify and solve customer issues every day.
  • Be a “True” Trusted Advisor, no more simply saying the words…

What type of people are we looking for?

  • Honest: you understand that integrity is at the core of any relationship.
  • Achievement orientated: you are confident and have a Winner’s attitude. You understand that “every champion was once a contender that refused to give up” (Rocky Balboa).
  • Account planner: you excel at mapping the opportunities, identifying the key stakeholders, and understanding the purchasing process of your customers.
  • Creative and solution driven: you have extensive experience and ability to match customer needs to solutions. You understand that the sales process needs to be a win-win for us and the customer.
  • Active listener: Listening is the most important skill of the most important thing in every relationship. Nothing creates understanding better and faster than listening. Nothing destroys quicker than lack of it.
  • Empathetic: The simple skill of empathy is to find out what is important to the other person and make it important to you in a way they feel and value.
  • Team player: you recognize the importance of working with others and that in today’s day and age, no one can be successful alone.
  • 5+ years of experience in an enterprise sales role with an emphasis on services and software.
  • English communication skills are critical, French is an asset and most welcome.

Please submit all resumes to jobs@stack8.com

Stack8 is growing its team to help deliver the best solutions for our clients’ Cisco UC and network needs. Our development team builds tools for external and internal clients. We have a strong ethos of working smarter and better.

 

A bit about us and our values:

  • Stackers do what it takes no matter what, and our clients know it.
  • Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
  • Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

We are looking for someone who:

  • Is ready to challenge the status quo and who despises the phrase “We have always done it that way!”
  • Can acknowledge when they need help from others and accept criticism on smelly code.
  • Is ready to roll up their sleeves and help others to contribute to code reviews and design sessions positively.
  • Is very comfortable with both back-end/server-side as well as front-end/client-side technologies.

Whether it’s Cisco UC provisioning tools, chatbots, monitoring solutions or dashboards, our solutions revolve around a similar technology stack: Web-based solution built in AngularJS/Bootstrap with server-side REST web services built in Spring/Java.

We are looking for a developer who will bring their A-game to our front-end development and share their experience with build tools, style guides, unit testing, continuous integration & best practices.

 

We are looking for someone who has experience with the following concepts/technologies:

  • Building a responsive user interface in Angular 1.5 or higher.
  • Developing Angular Modules, Components, Services, and Directives in Typescript or JS.
  • Develop Angular Html partial templates that follow product style-guides.
  • Strong HTML/CSS3 knowledge including Bootstrap 3 or 4.
  • Unit Testing with Selenium
  • Experience with JS build tools (ex. Gulip, Grunt, Webpack)
  • Experience with Source Control tools (ex. Git, Svn, Mercurial)
  • Web services (both SOAP and REST)
  • Knowledge of Object Oriented Programming in Java
  • Knowledge of dependency injection frameworks (ex. Spring)
  • Continuous Integration with Build Automation Tools (Jenkins, Maven, Gradle)
  • Agile Methodology

 

Nice to Have Knowledge:

  • Object Oriented Programming in Java
  • Dependency Injection frameworks (ex. Spring)
  • Unit Testing and TDD

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:
• Stackers do what it takes no matter what, and our clients know it.
• Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
• Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.
Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:
• Surprise & delight our clients by exceeding our support level agreements.
• Own incoming support requests via phone & email.
• Improve our customer’s environments and service by identifying and resolving top recurring issues.
• Troubleshoot incidents related to Cisco Networking technologies.

 

What we’re looking for:
• Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
• Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
• Be client focused: Understand that the client is the reason the job exists in the first place.
• Be organized and focused on key priorities.
• Be smart: If you aren’t sure what this means, please don’t apply.
• Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
• Stay Calm: Stress is part of the job, and we must always keep a cool head.

 

Must Haves:
• Effective oral and written English communication skills.
• Effective verbal and written French considered an asset.
• Good understanding of IP address, subnetting, routing, NAT
• LAN troubleshooting using packet captures and Wireshark
• Basic understanding of IPSec VPN theory
• Basic understanding of routing protocols (OSPF, BGP) theory
• Experience with branch network environments a plus
• Experience with IPS solutions (Palo Alto Networks, Sourcefire, other inline routing IPS) a plus

 

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:
• Stackers do what it takes no matter what, and our clients know it.
• Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
• Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.
Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

• Co-ordinate and manage the day to day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members
• Motivate, coach and develop the team to deliver a first-class service
• Contribute to the on-going development of the Managed Support function by sharing knowledge, experience and expertise with other team leaders
• Recognize opportunities for improvements to procedures by pro-actively offering ideas and solutions
• Encouraging team input into procedures and practices – assisting them in developing their ideas
• Provides an escalation level for problem support, management, resolution and communication as appropriate
• Ensure we meet clients Service Level Agreements.
• Provide technical guidance and leadership to the rest of the team.

 

What we’re looking for:
• Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
• Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
• Be client focused: Understand that the client is the reason the job exists in the first place.
• Be organized and focused on key priorities.
• Be smart: If you aren’t sure what this means, please don’t apply.
• Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
• Stay Calm: Stress is part of the job, and we must always keep a cool head.

 

Must Haves:
• 2-3 years in a leadership role such as team lead
• Effective oral and written English communication skills.
• Effective verbal and written French considered an asset.
• Experience in Cisco Networking and Security
• Advanced understanding of IP address, subnetting, routing, NAT
• LAN troubleshooting using packet captures and Wireshark
• Advanced understanding of IPSec VPN theory
• Advanced understanding of routing protocols (OSPF, BGP) theory
• CCNP certification
• ITIL training or experience
• Experience with branch network environments a plus
• Experience with IPS solutions (Palo Alto Networks, Sourcefire, other inline routing IPS) a plus

 

Please submit all resumes to jobs@stack8.com

“If you automate a mess, you get an automated mess.” (Rod Michael)

 

Life is way too short for manual testing, especially when you strive to make a difference, isn’t it? At Stack8 we see the traditional best practices as the stepping stone towards more time-wise and advanced methods, leveraging on the new technologies which unlock the future of quality assurance. We, therefore, look for new A-players who don’t shy away from taking ownership of their tasks, embrace constructive feedback, enjoy following a steep learning curve and they are great communicators. The ability to write accurate code is the primary focus to ensure the quality of the services.

 

What’s the role all about?

The key to success at Stack8 is being a Problem Solver, Doing Whatever it Takes and Constant Improvement.

 

In this role you will:

  • Collaborate with our team and implement automated QA process with a software development framework.
  • Build and maintain systems for validation, performance, and end-to-end testing.
  • Continuously improve the quality process through profiling test runs and monitoring coverage.
  • Evaluate stories and success criteria to design strategies for testability.
  • Perform regression testing on release candidates and support post-release verification.

 

What type of people are you looking for?

  • Must have 1-2 years’ experience with developing automated testing of web applications (Selenium, Cucumber, Junit, Karma, Protractor or similar).
  • Experience in all phases of testing (data preparation, test case design, test execution, analysis).
  • Experience with profiling tests for performance issues.
  • Understanding of the Agile & Scrum development process and software release processes.
  • Independent, diligent self-starter who is highly organized, hands-on, and a team player.
  • Excellent English command in both writing and speaking.

 

About Stack8

Founded in 2010, Stack8 Technologies is an independent, privately held company based in beautiful Montreal. We are a new breed of Cisco partner, positioned as the 8th layer of the OSI Stack, the human layer, the one which bridges business and people with technology.

Please submit all resumes to jobs@stack8.com

Send your CV and cover letter today to jobs@stack8.com