Make a difference in shaping the way businesses use Digital Communications

Life at Stack8

If you’re interested in making an impact and helping define how Cisco Unified Communications is used to transform organizations, you could be the right fit for Stack8. We’re in an active growth phase, looking for the right people who will not only be contributing today but will also be shaping our future.

We’re looking for results-driven, success-oriented creative problem-solvers

Everyone on our team shares core values and traits. At Stack8, we:

  • Challenge the status quo on a daily basis.
  • Never think that a problem too big or unique; we always find a solution.
  • Are experts in our field, and continue learning by pursuing personal growth and skills development.
  • Are never satisfied; we’re constantly improving and making things better.
  • Believe that success is achieved by working together.
  • Work collaboratively with respect, professionalism, and support.
  • Are each responsible for managing our time and priorities and contributing to the team’s success.
  • Have initiative and do what it takes to make things happen.
  • Understand the value of what we’re doing, and feel proud of the difference we make.

People who share these standards thrive at Stack8. We’re in a dynamic, challenging, demanding industry, so there’s no room to coast. If you’re ambitious and interested in shaping the story of how the shift to digital communications plays out, Stack8 could be the team you’re meant to join.

What do Stackers like most about Stack8?

Randee Barrer

Randee Barrer
Account Manager

“The positive atmosphere.”

Arturo Rotondo

Arturo Rotondo
Senior Software Developer

“The agility”

Carl Karawani

Carl Karawani
Software Development Team Lead

“The innovation and evolution”

Eric Lavoie

Eric Lavoie
Senior UC Solutions Specialist

“Young, dynamic team”

Johnathan Tougas

Johnathan Tougas
Senior Software Developer

“We are trusted to do our jobs well”

Sean McDade

Sean McDade
Software QA Analyst

“Everyone is genuinely willing to help whether it’s part of their role or not”

Available positions at Stack8

From Comcast to Desjardins, Stack8 helps some of North America leading companies to work smarter and compete in a digital world. As a major player in the booming Unified Communications market, we’re looking for an experienced sales executive to nurture our most valuable client relationships.

Stack8 has been on a growth trajectory since we founded the business ten years, ago, and 2020 will be a transformative year as we look to the future. There’s never been a better time to join.

 

WHAT you’ll do

  • Develop, execute, and manage sales plans for Stack8’s named accounts
  • Build on existing client relationship by upselling Stack8’s cloud, managed and professional services
  • Develop business cases and present offers to various client stakeholders
  • Collaborate with Stack8’s engineers to address requests and concerns from enterprise clients
  • Minimal calling to support business development efforts
  • Develop an in-depth understanding of Stack8’s solutions portfolio and how they benefit clients and solve their problems 

WHAT we’re looking for

  • 5 years’ experience selling communications solutions to enterprise organizations
  • A clear passion for solving customer problems with IT solutions
  • A proven ability to bridge technical solutions with client needs and demonstrate how they add value for senior stakeholders
  • Technical acumen. You pick up new concepts quickly and can articulate them to clients
  • A natural presenter. You’re comfortable discussing technology with both technical and non-technical audiences
  • A leader. You understand your team’s strengths and know how to get the most out of them
  • An excellent listener. You thrive when collaborating with clients and addressing their needs
  • A clear passion for telecoms and software innovation
  • Command of the English language, as many of our clients are US-based

Beyond that, you are:

  • Self-sufficient and detail-obsessed, with a proven ability to make critical decisions.
  • Passionate about the latest in business technology, with a gut feel for what matters to clients
  • Hungry to learn from and teach others. Teamwork has and will always be the bedrock of our success
  • Eager to make an impact. You’ll have the ear of our leadership team, and we will listen

Stack8 is looking for highly skilled Unified Communications Support Specialist to analyze, troubleshoot, consult, and maintain the UC environments of our many enterprise-level customers. We will look to you to deliver answers to the mission-critical business needs of our clients. To be successful in the role, you need to be customer-centric and very comfortable working in various complex UC environments.

 

WHAT you’ll do

 

Provide an advanced level of support to our customers and contribute to the objectives through technical issues solving, knowledge transfer, and mentoring.

  • Troubleshoot incidents and manage problems pertaining to Cisco Unified Communications.
  • Learn and look for constant improvement in an always evolving market.
  • Understand the root cause of our customer’s problems and provide technical and non-technical solutions to address them.
  • Work with a dynamic customer-centric team of support professionals as we push the envelope of enterprise unified communications solutions.
  • Enhance your knowledge of non-Cisco UC technologies
  • Mentor junior resources

 

WHO we’re looking for:

At Stack8, we look for three qualities in every one of our employees:

  • A problem-solving mentality
  • A willingness to do whatever it takes, and
  • A commitment to constant growth and improvement

 

Beyond that, you have:

  • Two years of technical support experience in a Cisco Unified Communication environment.
  • Deep knowledge of Cisco Unified Communications solutions and concepts with hands-on functionality and availability/performance troubleshooting knowledge, including
    • Call Manager
    • Unity
    • IM&P
    • Voice Gateways
  • Knowledge of UCCX, and Expressway. Cloud Solutions is a plus.
  • General knowledge of network communications protocols, particularly SIP.
  • Experience in a fast-paced environment handling customers directly and efficiently through CRM and over the phone.
  • Excellent communication command. French and English skills are mandatory, both verbal and in writing.
  • CCNA-Collaboration or any VoIP-related certification would be an asset.
  • Applied experience documenting technical environments.
  • Ability to coach and mentor more junior team members.

 

The PERKS

  • Flexible working environment
  • Unlimited vacation policy
  • Free snacks, fruit, and coffee
  • An enviable location in the heart of Montreal
  • Health and Dental insurance 

 

About Stack8

Stack8 Technologies was founded in 2010 as a new breed of Cisco partner. At the time, many companies were moving to Unified Communications (UC), but only a handful were capitalizing on the benefits. Why? Because UC solutions were clunky, and integrators rarely stuck around to help clients realize their full potential.

Our aim is to do things a better way, combining the best code practices with scrum and agile methodologies to create frictionless, user-friendly experiences that don’t require deep knowledge or expertise. Today, our solutions are used by more than 100 companies in North America operating across virtually every industry, from healthcare to banking, to telecoms.

 

You don’t just want a job, you want to make a difference. At Stack8, we’re passionate about technology’s potential to help businesses work smarter, and we’re looking for someone to help us bring that vision to our customers.

As part of our Managed Services Support team, you’ll be the direct point of contact for customer requests across our product portfolio, including SMACS, our flagship provisioning tool for Cisco’s Unified Communications solutions. Best of all, you’ll join a fast-growing team that plays a major role in our success.

 

WHO we’re looking for

At Stack8, we look for three qualities in every one of our employees:

  • A problem-solving mentality
  • A willingness to do whatever it takes, and
  • A commitment to constant growth and improvement

Beyond that, you are:

  • Confident, driven, and hungry to learn
  • Passionate about the latest in business technology, with a gut feel for what matters to clients
  • Curious, proactive, and eager to make an impact. You’ll play an integral role on Stack8’s Managed Services Team – show us what you can do!
  • Honest, empathetic, and committed to helping your team succeed
  • Bilingual – English and French

 

WHAT you’ll do

  • Own and route incoming calls, alerts and emails from customers as needed
  • Handle Level 1 requests across our Cisco UC, Network, and provisioning software
  • Dispatch specialized tickets to the right Managed Services team member
  • Ensure our Service Level Agreements (SLAs) are met
  • Communicate with customers in both English and French

The PERKS

  • Flexible working environment
  • Unlimited vacation policy
  • Free snacks, fruit, and coffee
  • An enviable location in the heart of Montreal
  • Health and Dental insurance

 About Stack8

Stack8 Technologies was founded in 2010 as a new breed of Cisco partner. At the time, many companies were moving to Unified Communications (UC) but only a handful were capitalizing on the benefits. Why? Because UC solutions were clunky and integrators rarely stuck around to help clients realize their full potential.

Our aim is to do things a better way, combining the best code practices with scrum and agile methodologies to create frictionless, user-friendly experiences that don’t require deep knowledge or expertise. Today, our solutions are used by more than 100 companies in North America operating across virtually every industry, from healthcare, to banking, to telecoms.

Send your CV and cover letter today to jobs@stack8.com