Make a difference in shaping the way businesses use Digital Communications

Life at Stack8

If you’re interested in making an impact and helping define how Cisco Unified Communications is used to transform organizations, you could be the right fit for Stack8. We’re in an active growth phase, looking for the right people who will not only be contributing today but will also be shaping our future.

We’re looking for results-driven, success-oriented creative problem-solvers

Everyone on our team shares core values and traits. At Stack8, we:

  • Challenge the status quo on a daily basis.
  • Never think that a problem too big or unique; we always find a solution.
  • Are experts in our field, and continue learning by pursuing personal growth and skills development.
  • Are never satisfied; we’re constantly improving and making things better.
  • Believe that success is achieved by working together.
  • Work collaboratively with respect, professionalism, and support.
  • Are each responsible for managing our time and priorities and contributing to the team’s success.
  • Have initiative and do what it takes to make things happen.
  • Understand the value of what we’re doing, and feel proud of the difference we make.

People who share these standards thrive at Stack8. We’re in a dynamic, challenging, demanding industry, so there’s no room to coast. If you’re ambitious and interested in shaping the story of how the shift to digital communications plays out, Stack8 could be the team you’re meant to join.

What do Stackers like most about Stack8?

Randee Barrer

Randee Barrer
Account Manager

“The positive atmosphere.”

Arturo Rotondo

Arturo Rotondo
Senior Software Developer

“The agility”

Carl Karawani

Carl Karawani
Software Development Team Lead

“The innovation and evolution”

Johnathan Sylvain

Johnathan Sylvain
Senior Network Consultant

“Relaxed environment and ability to touch various technologies”

Eric Lavoie

Eric Lavoie
Senior UC Solutions Specialist

“Young, dynamic team”

Johnathan Tougas

Johnathan Tougas
Senior Software Developer

“We are trusted to do our jobs well”

Sean McDade

Sean McDade
Software QA Analyst

“Everyone is genuinely willing to help whether it’s part of their role or not”

Available positions at Stack8


Want to apply your skills somewhere where they make an impact? To lead development on an advanced piece of software for the world’s leading business telephony platform?

Stack8 is looking for a Senior Developer to lead our front-end development for SMACS, our flagship provisioning tool for Cisco’s Unified Communications solutions. Our development team has grown exponentially in the past few years, as has our client list, and we need someone to help us carry that incredible momentum forward.

 

WHAT you’ll do

  • Lead technical front-end architecture & decisions for our flagship software, SMACS
  • Participate in sprint planning, design, coding, unit testing, sprint reviews
  • Collaborating closely with team members to design and build a responsive User Interface
  • Take ownership of the technical road map and manage the workload to ensure follow-through
  • Work closely with product owners to translate client requirements into quality code
  • Conduct peer code reviews to maintain a high standard of quality and output across the team

 

WHAT we’re looking for

  • 5+ years experience developing Applications with JS based Frameworks (React, Angular, AngularJS) preferably Angular 2+
  • Experience developing Models, Components, Services, in both JS & Typescript
  • Experience with Unit test frameworks including Jasmine, Protractor, and Karma
  • Expertise with JS build tools (ex. Gulp, Grunt, Webpack)
  • Experience with Source Control tools (ex. Git, Svn, Mercurial)
  • Experience with HTML/CSS3 knowledge including UI libraries like Bootstrap or Material
  • Full stack development; although emphasis on this job is front-end
  • Proficient with Agile/Lean software development methodologies

 

WHO we’re looking for

At Stack8, we look for three qualities in every one of our employees:

  • A problem-solving mentality
  • A willingness to do whatever it takes, and
  • A commitment to constant growth and improvement

 

Beyond that, you are:

  • A leader who’s self-sufficient and detail-obsessed, with a proven ability to make project-critical decisions
  • Passionate about the latest in business technology, with a gut feel for what matters to clients
  • Invested in nurturing Stack8’s growth, in addition to driving our product development
  • Hungry to learn from and collaborate with others. Teamwork has and will always be the bedrock of our success.
  • Eager to make an impact. You’ll have the ear of our leadership team, and we will listen.

 

The PERKS

  • Flexible working environment
  • Unlimited vacation policy
  • Free snacks, fruit, and coffee
  • An enviable location in the heart of Montreal
  • Health and Dental insurance

 

About Stack8

Stack8 Technologies was founded in 2010 as a new breed of Cisco partner. At the time, many companies were moving to Unified Communications (UC), but only a handful were capitalizing on the benefits. Why? Because UC solutions were clunky and integrators rarely stuck around to help clients realize their full potential.

Our aim is to do things a better way, combining the best code practices with scrum and agile methodologies to create frictionless, user-friendly experiences that don’t require deep knowledge or expertise. Today, our solutions are used by more than 100 companies in North America operating across virtually every industry, from healthcare, to banking, to telecoms.

 

Please submit all resumes to jobs@stack8.com

“Strive not to be a success, but rather to be of value.” Albert Einstein

At Stack8 we provide a dynamic and international working environment where we welcome new A – players in our team of Unified Communications professionals. We are looking for a Stacker with great prioritization, autonomy and analytical skills-set to contribute to the development and delivery of technical solutions to a wide array of Cisco UC challenges. Thus, we are looking for an excellent communicator, and a quality and process orientated profile who is ready to work in a Startup-like environment.

 

What’s the role all about?

 

The key to success at Stack8 is being a Problem Solver, Doing Whatever it Takes and Constant Improvement.

 

In this role you will:

  • Learn and look for constant improvement in an always evolving market
  • Troubleshoot incidents and manage problems pertaining to Cisco Unified Communications.
  • Understand the root cause of our customer’s problems and provide technical and non-technical solutions to address them.
  • Reports and resource load management

 

What type of skills are we looking for?

  • General knowledge of VoIP solutions and concepts with in depth knowledge of the available functionality.
  • General knowledge of network communications protocols, particularly SIP.
  • Specific knowledge of Cisco Unified Communications technologies.
  • Experience in a fast-paced environment handling customer directly and efficiently through CRM and over the phone.
  • Cisco Unified Communications solutions including Call Manager, Unity, IM&P, and Voice Gateways.
  • Knowledge of UCCX, and Expressway. Cloud Solutions is a plus.
  • CCNA-Collaboration or any VoIP-related certification would be an asset.
  • Excellent communication command. French and English skills are mandatory, both verbal and in writing.

About Stack8

Founded in 2010, Stack8 Technologies is an independent, privately held company based in beautiful Montreal. We are a new breed of Cisco partner, positioned as the 8th layer of the OSI Stack, the human layer, the one which bridges business and people with technology.

 

Please submit all resumes to jobs@stack8.com

The Customer Success Manager (CSM) is responsible for keeping clients happy by advising and guiding them on how to best leverage our tools and services with the objective of promoting retention and loyalty.

 

How is this done?
By developing a close relationship with clients and ensuring they have the proper support and tools to get the most value out of our products and services. The CSM is responsible for getting insight into the clients’ needs and challenges and working with our internal teams to ensure they are being addressed to the clients’ satisfaction. The CSM role is a mix of technical hands-on and non-technical client interaction. The CSM might spend one day assisting the client with an installation of an application, another building out a training video and yet another exploring a client challenge and seeing how we can help.

 

Initially, the CSM will be focused on our flagship application SMACS, but the role will be expanded over time to include other products and services. The candidate must have a hunger to learn and a client first attitude.

 

The day to day
• The CSM will be responsible for providing full lifecycle implementation of SMACS, this includes:

  • Documenting bugs and new feature requests
  • Providing viable workarounds when possible
  • Being a point of escalation for support
  • Being a subject matter expert for our other internal teams
  • Working with clients to identify other challenges and solutions.

 

A bit about us and our values:

• Stackers do what it takes no matter what, and our clients know it.
• Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
• Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.

 

A bit about you.

• Solid communications skills (both written and oral) to maintain relationships and manage expectations
• Empathize with every aspect of the customer experience, putting customers’ needs first (because without them none of us would have jobs!)You love a challenge and are pretty good at coming up with solutions
• You are technically minded, you aren’t a developer, but you get how things work.
• You are detail oriented, you know it’s the final 10% that can make or break a client relationship.
• You are dependable; you take your commitments seriously.
• You are organized.
• You are never satisfied, yet you know that perfection isn’t a realistic outcome.
• It would be extremely valuable if you had experience with database design and web services. (The ability to write a simple query and explain how web services work)

 

Requirements:

• Bilingual, oral and written
• Possess good judgment with consultative, problem solving, and escalation resolution skills
• Experience working with technology
• Client facing experience like customer service, training or sales.
• A good sense of humor; the ability to make and take a joke.

 

Please submit all resumes to jobs@stack8.com

“There are no traffic jams on the extra mile” Zig Ziglar

We are looking for sales superstars to help us re-define an industry in flux that is moving from hardware and boxes to software and services. Stack8 was started to fill the gaps between what customers needed and wanted versus what they were getting. 8 years later, we have an amazing track record of fighting for our customers to achieve the promise of unified communications and we are looking for A players to help us unlock the power of UC technology for customers across North America.

 

What’s the role all about?

The key to success at Stack8 is being a Problem Solver, Doing Whatever it Takes and Constant Improvement.

 

In this role you will:

  • Focus on organizations in the private sector with 1000+ users, headquartered in the United States.
  • Navigate large enterprise and build relationships with all key stakeholders.
  • You will work with named/existing accounts and need to develop new accounts as well.
  • Team up with the industry’s best SEs (a profile unique to Stack8).
  • Be at the forefront of a major industry shift as we help organizations move to the cloud and provide a service model.
  • Work with Cisco/Broadsoft account teams.
  • Identify and solve customer issues every day.
  • Be a “True” Trusted Advisor, no more simply saying the words…

What type of people are we looking for?

  • Honest: you understand that integrity is at the core of any relationship.
  • Achievement orientated: you are confident and have a Winner’s attitude. You understand that “every champion was once a contender that refused to give up” (Rocky Balboa).
  • Account planner: you excel at mapping the opportunities, identifying the key stakeholders, and understanding the purchasing process of your customers.
  • Creative and solution driven: you have extensive experience and ability to match customer needs to solutions. You understand that the sales process needs to be a win-win for us and the customer.
  • Active listener: Listening is the most important skill of the most important thing in every relationship. Nothing creates understanding better and faster than listening. Nothing destroys quicker than lack of it.
  • Empathetic: The simple skill of empathy is to find out what is important to the other person and make it important to you in a way they feel and value.
  • Team player: you recognize the importance of working with others and that in today’s day and age, no one can be successful alone.
  • 5+ years of experience in an enterprise sales role with an emphasis on services and software.
  • English communication skills are critical, French is an asset and most welcome.

Please submit all resumes to jobs@stack8.com

“What new technology does is create new opportunities to do a job that customers want done.” – Tim O’Reilly

 

At Stack8 we are looking for our next A-players who are ready to take the ownership and deliver high quality solutions to our customers. Join a dynamic team and be an active part of the Stack8 solution by leveraging new tech to address Networking related challenges. We are looking for an excellent communicator, active listener with a high capacity to adapt quickly to demanding inquiries and to efficiently prioritize for a successful solution delivery.

 

What’s the roll all about?

The key to success at Stack8 is being a Problem Solver, Doing Whatever it Takes and Constant Improvement.

In this role you will:

  • Own incoming support requests via phone & email.
  • Troubleshoot incidents related to Cisco Networking technologies.
  • Improve our customers environments and our service by identifying and resolving top recurring issues.

 

What type of skills are we looking for?

  • Good understanding of IP address, subnetting, routing, NAT
  • LAN troubleshooting using packet captures and Wireshark
  • Experience with IPSec VPN
  • Experience with routing protocols (OSPF, BGP)
  • Experience with QoS in UC environments, advanced knowledge a plus
  • Experience with branch network environments preferred
  • Experience with IPS solutions (Palo Alto Networks, Sourcefire, other NGFW IPS) a plus
  • Excellent communication command. French and English skills are mandatory, both verbal and in writing.

 

About Stack8

Founded in 2010, Stack8 Technologies is an independent, privately held company based in beautiful Montreal. We are a new breed of Cisco partner, positioned as the 8th layer of the OSI Stack, the human layer, the one which bridges business and people with technology.

 

Please submit all resumes to jobs@stack8.com

Do you want to work for a company that will become the world leader in Managed UC & Network Services? Do you have the passion for living the Stack8 values and delivering great value to our clients while growing your own knowledge and skills?

 

A bit about us and our values:
• Stackers do what it takes no matter what, and our clients know it.
• Stackers are problem solvers; we know problems are normal and are great at getting to the root issue and fixing things.
• Stackers constantly seek to improve; we are never satisfied; we are always learning and striving to make things better.
Join our team, and you’ll work in a dynamic, young environment with other motivated, talented individuals who care about helping customers.

 

What you’ll do:

• Co-ordinate and manage the day to day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members
• Motivate, coach and develop the team to deliver a first-class service
• Contribute to the on-going development of the Managed Support function by sharing knowledge, experience and expertise with other team leaders
• Recognize opportunities for improvements to procedures by pro-actively offering ideas and solutions
• Encouraging team input into procedures and practices – assisting them in developing their ideas
• Provides an escalation level for problem support, management, resolution and communication as appropriate
• Ensure we meet clients Service Level Agreements.
• Provide technical guidance and leadership to the rest of the team.

 

What we’re looking for:
• Be dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
• Be efficient: You’ll need to stay focused and lean to get a lot done in limited time.
• Be client focused: Understand that the client is the reason the job exists in the first place.
• Be organized and focused on key priorities.
• Be smart: If you aren’t sure what this means, please don’t apply.
• Be persistent: Demonstrate tenacity and willingness to go the distance to get something done.
• Stay Calm: Stress is part of the job, and we must always keep a cool head.

 

Must Haves:
• 2-3 years in a leadership role such as team lead
• Effective oral and written English communication skills.
• Effective verbal and written French considered an asset.
• Experience in Cisco Networking and Security
• Advanced understanding of IP address, subnetting, routing, NAT
• LAN troubleshooting using packet captures and Wireshark
• Advanced understanding of IPSec VPN theory
• Advanced understanding of routing protocols (OSPF, BGP) theory
• CCNP certification
• ITIL training or experience
• Experience with branch network environments a plus
• Experience with IPS solutions (Palo Alto Networks, Sourcefire, other inline routing IPS) a plus

 

Please submit all resumes to jobs@stack8.com

Send your CV and cover letter today to jobs@stack8.com