Cisco UC Provisioning Done Right.
Don’t let basic tasks like provisioning consume IT resources, leaving no time for anything else.
Stack8 Moves, Adds, and Changes System
When you need to provision users to your Cisco UC system, how long does it take?
Are their members of your valuable IT staff wasting way too many hours on the tedious, time-consuming provisioning process?
Moves, adds, and changes have to be done correctly to prevent misconfigurations, but there is a way to speed up the process and allow non-technical staff to take over user provisioning without errors and that is with SMACS.
SMACS 360º view
First, search using any information you know such as name, direct number, etc.
This search tool saves a lot of time and frustration.
The intuitive SMACS 360° view shows everything for each user profile.
Add or Remove Services in a Single Click
Then you add or remove services in CUCM in a single click.
See how fast SMACS works. Contact us for a demo.
Dial Plan Manager
There’s more! Wait until you see the Dial Plan Manager.
It works like an airplane seat selector, showing you the available numbers when you’re assigning a new extension.
We helped the Telecommunications Director at the leading financial cooperative in Canada enable his team to work more efficiently and increase customer satisfaction.
“The SMACS tool is easy to use and empowers our team in getting changes done in real time, allowing us to realize efficiency gains and significantly increase our customer satisfaction.”
– Pierre Rochette, Telecommunications Director, Group Desjardins
Don’t worry. It’s not a total free-for-all
Your IT administrator can customize SMACS to control how it’s used
- Decide which fields or services should be shown to and hidden from the user.
- Choose which fields are required.
- Provide default values for any field.
- Select and order the values of any drop down.
- Customize text fields such as descriptions and labels to follow your company standards.
- Set restrictions based on location (e.g. define a New York SMACS user and a Chicago user who can each do provisioning only for their office.)
Then you can authorize non-technical people in office administration, human resources or other departments to take over user provisioning. SMACS automatically validates each field, preventing misconfigurations.
Ex 1. A SMACS administrator decides which drop downs should be visible and what values they should have:
Ex 2. Adding a deskphone now requires the SMACS user to select from the three values setup by the administrator:
Automatic Updates to Active Directory (LDAP)
When choosing a user’s Primary Extension, SMACS has the ability to provision the user’s internal extension automatically, and full E.164 DID to any field in Active Directory. (ex. ipPhone, telephoneNumber).
Feedback for Incorrect Fields in Active Directory
Users will continue to enjoy the same powerful field validation released in SMACS 4 for these additional fields in Active Directory (AD). Similar to other fields today, if SMACS loads values from Active Directory that are incorrect or do not meet your standards, a warning message is provided to the user with a link to fix it.
Kick-off Active Directory Synchronization to CUCM & Unity
A common problem we see today is UC administrators and helpdesk members often waiting for the CUCM & Unity Servers to complete synchronization with Active Directory before performing Moves Adds & Changes.
With SMACS 5, an administrator could manually kick off the sync to all CUCMs and Unity Servers at any time with a single click of a button, dramatically reducing the wait time.
Moreover, these synchronizations can be scheduled automatically within SMACS over a specific time period. Allowing SMACS to automatically pull in new LDAP synchronized users in CUCM or flag deactivated users to be de-provisioned.
View Any Additional Field in Active Directory from Within SMACS
Lastly, the contact card on the user’s 360 View has now been enhanced to include any attribute from Active Directory (ex. Department, location, role).
These details can often be relevant in how a user gets provisioned in terms of the types of services and configurations they should have.
Phone Control via UnifiedFX PhoneView
Stack8 is proud to have partnered with UnifiedFX to bring PhoneView right into SMACS. When making modifications to a phone, users with PhoneView can easily view their changes and control the phone in real-time via a direct link in SMACS.
Provision users to Cisco UC Applications in less than a minute
SMACS offers many more time saving features
Automatic onboarding and offboarding
Offboard one user and onboard another without re-selecting everything
Integration with IT service management systems