Cisco Webex Calling
Parlay UCaaS Offering Based on Broadsoft & Cisco
Parlay - Webex Calling Solution
Parlay, from the French word “Parler,” meaning speak, is Stack8’s answer to the markets growing need for Unified Communications as a Service (UCaaS). Parlay is based upon the three pillars of Cisco Webex: Calling, Meetings, and Collaboration in combination with Stack8 services to provide a truly impactful end-user experience to your employees and customers.
Parlay is a fully hosted UC solution that delivers all the features of a traditional PBX through a flexible subscription service.
With Parlay, you can now benefit from the entire Cisco Webex platform providing consistency across all collaboration modes – calling, hardware devices, software applications, meeting, and team collaboration.
Stack8 and Cisco are uniquely able to integrate these business activities across devices for every location and situation.
- This enables you to humanize how people and teams connect with one core experience, that intelligently adapts to users workstyle to provide more intuitive
- And this drives value for all users, especially as work gets done in more places and across distributed teams inside and outside your
- Services that are app and device optimized allows users to connect, pair and share from the video device of their choice to deliver the most engaging experience whether they join from Webex Meetings or Webex teams so everyone can focus on the meeting and the work, not the technology to produce their best work with no compromises.
Benefits of Parlay Cloud Calling Services
Fully featured PBX functionality.
Seamless Webex Teams and Webex Meetings Integration
Apps, open SIP, and Cisco integrated device support.
Increase your business agility and improve implementation speed.
Full PSTN connectivity.
Eliminate capital expenditures on rapidly aging hardware.
Secure, redundant, carrier grade global cloud.
Gain true mobility with a secure intuitive way to work
Reduce technology and operational cost and complexity
Streamline complex service and maintenance contracts with Flex-EA
Always Secure Webex Calling Provided by Stack8
Everything you share, say, and type is protected by end-to-end encryption. Authorized administrators can manage and enforce security policies. And thanks to Cisco’s high-security standards, Webex products are some of the most secure collaboration tools available.
Why Cisco Webex Calling and Parlay
User Experience: Focus on user adoption and utilization
Harmonize with Your collaboration tools.
Parlay is delivered as a fully managed service where we ensure you maximize all of the value inherent in Cisco/BroadSoft technology and all your Unified Communications tools.
You will be provided with a dedicated Client Success Manager (CSM) and have regular sessions to review the user experience, issues, and advancements with the technology.
Advanced reporting will be available, so you are in control and aware of what’s is going on at all times.
Operational Optimizations: Process automation and key system integrations
Key system integrations (i.e. Service Now) and Advanced reporting.
Simplicity and ease of use start with managing the day to day aspects of this powerful system.
Parlay includes all Moves, Adds, and Changes (MACs) and can Automate the majority of MACs should your process allow for it. We make this technology run as efficiently as possible and to adapt the system to your current reality.
We will align with your existing corporate initiatives and integrate with your chosen ITSM system to avoid duplication of efforts and reduce costs as much as possible.
Move to Cloud: Certified seamless migration strategies
Preserve a Hybrid state for as long as necessary.
Even though there are tremendous benefits of moving to a Cloud Telephony service, many customers are concerned about the transition and potential disruption to the business.
At Stack8, we have taken great care to ensure a high-quality migration and a deployment without incidents or surprises. Our process has been developed to be quick and efficient and address all aspects of a successful telephony transition including; network readiness assessment, system testing, administration, and user training and day 2 support.
What is Included with Parlay
Telecom & PSTN
Local Numbers and PSTN Replacement
DID and complete PSTN replacement capabilities with SIP trunking.
Unlimited calling in Canada and U.S.A.
*International long distance rates per minute applicable when calling outside the U.S.A. and Canada
E911, number porting, new number provisioning.
Appropriate WAN services will be provided as necessary.
FAX & Analog Device Support
Cloud-based alternative to on-premises PBX.
Service & Support
Dedicated Client Success Manager
Monthly Issue/Adoption Review Meetings
Bi-Annual Technology Review Meetings
Monitoring & Alerting
Validate and track bandwidth, latency, jitter, packet loss.
24 x 7 x 365 Support
Global reach, can support your sites anywhere in the world.
Migrate at your own pace utilizing hybrid deployment model
Network Readiness Assessment
QoS Analysis and Remediation
CUCM Integration for Hybrid Scenarios
Flex EA proposal and pricing review
Streamline complex and expensive service and maintenance contracts with Flex-EA.
Business Calling Features
Screening, Transfer, Park & Pick-up, Selective Forward.
Wideband Audio and HD Video Calling.
Cloud Mail Box, Voice Mail to Email, Voice Portal.
Multi-level Auto Attendant & IVR, Hunt Groups, Call Queue.
Webex Calling Receptionist, Webex Calling Desktop, Webex Calling Mobile.
Internet Fax, Music on Hold, Call Plan Management.
Stack8 Calling App
HD Voice & Video Softclients for Laptop & Mobile.
Cisco Webex Teams
HD Audio & Video Conferencing
One-Click Meeting Start, Seamless Across Devices.
Instant Messaging & Presence
Real-time Chat, Group Chat, Activity Status, Customized Alerts.
Share Files, Screens, Whiteboard with Interactive Drawing.
Security and Control
End-to-End Encryption, Secure Search, Lock & Moderator Controls.
Persistent Collaboration Rooms
Chat history, File Exchange, Manage User Access.
Available at Additional Cost
Cisco Devices & End Points
IP Phones and Video Handsets
6800, 7800, 8800 Series.
IP Conference Phone
Cisco Webex Meetings Packages
PSTN Dial-In Access
Local and Toll-Free Dial Access.
Events & Webinars
Brandable Registration, Polling, Chat, Moderator Controls
HD Audio & Video Conferencing
One-Click Meeting Start, Screen Sharing, Seamless Across Devices
Remote Desktop Control, Live Chat