Meet Sara, Contact Center Manager, she builds high-performing contact center teams that thrive to provide the best customer experience.
“How can my team have all of the customer’s information at their fingertips before they answer the phone?”
“How can I ensure my team reacts effectively to peak call volumes?”
“How can I better measure my team’s performance?”
“How can I stay ahead of the trends and exceed my customer’s expectations?”
Contact Center Solutions
Sarah’s main challenges
- Higher expectations for a personalized service
- Low patience for high wait times
- Maintaining a standard of customer service even as the company grows and call volume increases
- An increasing number of data points about customers to keep track of
- Gathering the relevant data to monitor and manage performance
The solution
With Stack8’s customized tools for Cisco Contact Centers, Sara can achieve the results she is looking for and more.
In addition, she can take advantage of our customized reporting solution to help her fine tune her agent’s skills to the level she wants.
How we can help
Contact Center Wallboard
Manage service levels on the go and ensure that response times and abandon rates are minimized.
SF.com CRM Connector
Identify customers as they call in and pull up their profiles and entire history by the time the agent answers the phone.
Outbound Campaign Manager
Empower your contact center team to manage their own campaigns without providing access to the UCCX administrative interface.
Call Optimization Support
Improve call flow design and configuration to ensure an optimal response time.
Custom Reporting
Gather key performance indicators for your contact center that will help you fine tune your operations and exceed customer expectations.
See how we have helped others
