Contact Center Solutions for Cisco UCCX
Cloud Contact Center Solutions with BroadSoft CC-One
Supercharge Your Cisco Unified Contact Center Express with Stack8 Tools for UCCX
In today’s ever-changing contact center landscape, the customer experience cannot be ignored. Consumer expectations are rising, and organizations have recognized that customer satisfaction is the critical indicator in gauging their success.
Contact Center Solutions like Cisco UCCX are designed to deliver a highly secure, available, virtual, and sophisticated customer interaction management solution for your agents.
However, as with any technology, advancements happen at a rapid pace. and organizations face unique challenges when looking at improving adoption and efficiency of their contact center solution.
From Contact Center Wallboards, Campaign Managers, Salesforce CRM Connector, to Cloud-based contact center solutions through BroadSoft, Stack8 has the tools needed to make your contact center run smoothly.
Main Challenges for Contact Centers
- Higher expectations for personalized service
- Low patience for high wait times (increased abandonment)
- Maintaining a standard of customer service even as the company grows and call volume increases
- An increasing number of data points about customers to keep track of
- Gathering the relevant data to monitor and manage performance
- Changing marketing trends (voice, mobile)
- Cloud-based technologies vs. on-premises
Cloud Contact Center Solutions
Stack8 has partnered with BroadSoft to offer BroadSoft CC-One a flexible omni-channel, cloud contact center solution that uses predictive analytics. BroadSoft CC-One enables you to transform your contact center, lowering operating costs and improving business performance.
Stack8 Contact Center Solutions for Cisco UCCX
Contact Center Wallboard
Manage service levels on the go and ensure that response times and abandon rates are minimized.
Salesforce CRM Connector
Identify customers as they call in and pull up their profiles and entire history by the time the agent answers the phone.
Outbound Campaign Manager
Empower your contact center team to manage their own campaigns without providing access to the UCCX administrative interface.
Cloud Contact Center Solutions with BroadSoft
Stack8 has partnered with BroadSoft to offer BroadSoft CC-One (Contact Center) Cloud Telephony solutions.
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