Contact Center Solutions for Cisco UCCX
Cloud Contact Center and Cisco Webex Contact Center Solutions
Supercharge Your Cisco Unified Contact Center Express with Stack8 Tools for UCCX
In today’s ever-changing contact center landscape, the customer experience cannot be ignored. Consumer expectations are rising, and organizations have recognized that customer satisfaction is the critical indicator in gauging their success.
Contact Center Solutions like Cisco UCCX are designed to deliver a highly secure, available, virtual, and sophisticated customer interaction management solution for your agents.
However, as with any technology, advancements happen at a rapid pace. and organizations face unique challenges when looking at improving adoption and efficiency of their contact center solution.
From Contact Center Wallboards, Campaign Managers, Salesforce CRM Connector, to Cloud-based contact center solutions through Cisco Webex Contact Center, Stack8 has the tools needed to make your contact center run smoothly. Learn more about our Cisco CRM communications director, contact center wallboards, and other Cisco contact center solutions below.
Main Challenges for Cisco Contact Center Solutions
- Higher expectations for personalized service
- Low patience for high wait times (increased abandonment)
- Maintaining a standard of customer service even as the company grows and call volume increases
- An increasing number of data points about customers to keep track of
- Gathering the relevant data to monitor and manage performance
- Changing marketing trends (voice, mobile)
- Cloud-based technologies vs. on-premises
Cisco Webex Contact Center
Stack8 has partnered with Cisco to offer Cisco Webex Contact Center, a flexible, omni-channel, cloud-based contact center solution that uses predictive analytics. Cisco Webex Contact Center enables you to transform your contact center, lowering operating costs and improving business performance.
Stack8 Contact Center Solutions for Cisco UCCX
Contact Center Wallboard
Manage service levels on the go and ensure that response times and abandon rates are minimized.
Salesforce CRM Connector
Utilize the Cisco CRM communication connector to identify customers as they call in and pull up their profiles and entire history by the time the agent answers the phone.
Cisco Webex Contact Center
The Cisco Webex Contact Center is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs.
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