Meet Brian, Voice Operations Manager.
Brian is very dedicated and takes pride in his work. He is a creative thinker and likes to find solutions to everyday problems.
"Our company onboards dozens of employees per month. There must be a better and easier way to do this!"
"My team doesn't have enough time for bigger projects, how can I remove my skilled team members from handling routine requests and daily PIN resets?"
Unified Communications Management and Operations Solutions
Brian's main challenges
- Not enough time.
- His team is bogged down with routine requests taking them away from more important projects.
- Delays in responding to tickets.
- Not enough skilled members on his team.
With Stack8’s SMACS tool, managing users in Cisco Unified Communications Applications becomes so easy, it can be moved down to your level 1 help desk. It allows you to create new users in less than 2 minutes, all within a single user interface. In addition, the self-serve portal allows end users to reset their own voicemail and Extension Mobility passwords.